WALAA ELDAWY

Grade 1 Team Leader & Teacher

• Job Details:Supervised and trained a team of grade 1 teachers to ensure curriculum alignment. Conducted lesson planning, classroom observation, and performance evaluations. Delivered virtual lessons via Zoom using digital resources and interactive tools. Applied reading and speaking assessments with differentiation for student levels. Supported SEN students through IEP-aligned instruction and one-on-one sessions. Delivered student-centered instruction based on UAE curriculum and learning standards. Communicated regularly with parents regarding student progress and learning needs. Managed behavior plans and created inclusive learning environments for all students.

Grade 1 Teacher

• Job Details:Conducted summative assessments and learning evaluations using student data. Organized and participated in school-wide events such as international day and art fair.

Senior Customer Service Representative

• Job Details:Trained and mentored new hires and monitored team communication quality. Handled reporting for major clients (DLD, MOH, RTA, EIDA). Delivered high-volume support via calls, email, and live chat. Created SOP manuals and maintained departmental knowledge base.