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Walaa Gamal

Customer Support Manager - Horizon| Ex. Uber

Maadi, Cairo, Egypt

Work Experience

  • Community operation managerFull Time

    Horizons

    Jan 2021 - Present -4 yrs, 5 months

    • Quality Assurance SpecialistFull Time

      Uber

      Jan 2018 - May 2020 -2 yrs, 4 months

      Egypt , Cairo

      • Job Details:- A member of Transport for London program. Providing audits, insights and making sure that the company is compliant with the TFL regulations to help restore Uber's license in London. - Worked on a 6 months project to help in the transition of the CoE queue volumes to the BPO while managing to improve quality and contact resolution efficiency.

    • local reporterInternship

      welad el balad media organization

      Feb 2012 - Jan 2013 -11 months

      Egypt , Dakahlia

      • Job Details:Team work abilities, handling pressure, social, and good writing skills it also needed someone who's capable of reporting news during clashes and a person with a great attitude to work with people and get information.

      • Education

      • BA in facaulty of arts

        Mansoura University

        Jan 2012 - Jan 2016 - 4 yr

      Skills

      • Communication
      • Quality Assurance
      • Stakeholder Management
      • People Management
      • Operational Excellence
      • operation management
      • Project Management

      Languages

      • Arabic

        Fluent

      • English

        Fluent
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