Wail Mohamed Nabil

Automotive Business Development ManagerFull Time

• Job Details:Key Responsibilities: • Offering vehicle financing and insurance to customers and providing them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies. • Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels. • Drive my sales team to exceed sales goals daily and ensure that showroom is kept to company visual standards. • Work closely with customers, employees, finance and insurance vendors as they represent the dealership for quick smooth finance process and fast bank approvals. • Training and providing the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs. • Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels. • Creating and maintaining a program with my sales team that will ensure all new sales are referred to the F&I department to cross sell and increase company profit. • Being a deal-closer when customer is particularly difficult by using my product knowledge and familiarity with my employer’s promotion policies to do what it takes to get the deal done. • Generating and maximizing second gross income for the company by promoting Finance and selling various value-added products to our customers. • Manage documentation flow between AFS,HUB staff and Finance & insurance department and providing daily status update for every car reserved *Going extra Mile: • Visiting large sized corporate entities in my showroom area and provide them with special offers for their employees to generate new walk-in customers in my showroom. • Research market, competitors, Showroom location, working closely with product manager and marketing team to avail the special offers approvals for selected companies. • Avail approval from companies HR to lunch open day to their staff to maximize sales penetration ratio by facing the maximum number of new interested customers. • Building and maintaining strong co-operative team on time most sales associates work on commission and in these kinds of sales environments, I rely on a slightly different set of skills to solve the Conflicts between employees can arise and the ability to build rapport with staff me. • Using my previous Banking experience to advice my customers which bank they should choose to obtain fast approvals and lower profit rates as well providing my team with all finance, lease programs information, easy calculations methods to gain customers trust while closing deal, Supporting to obtain payouts from the banks once finance agreements have been concluded. *Highlights: • Yearly best performer award for 2015 (Ranked 3rd) all over F & I Managers automotive brands. • My Showroom Received award for 2016- 2017 Q1, Q2, Q3 best performance Lexus showroom. • Taking responsibility of providing accurate monthly report to all Lexus F & I Managers includes the monthly Banks profit rates changes, new policies and new auto loans offers.

Senior Sales & Services Officer (Branch manager full Delegation authority)Full Time

• Job Details:I Joined the bank as SME Relationship Sales Officer and moved up career trajectories to merit promotion to the position of Senior Sales & Services Officer / Branch manager full delegation authority - RBG Key Responsibilities: • Meeting with every customer, Processing and submitting their daily requests, handle their complains, tracking the status of every request to be closed on TAT. • Cross selling our bank products: Acc, Loans, FDs, Investments, Credit cards, Auto loans, Mortgage to achieve my monthly KPIS target. • Ensuring customer service in the branch is conducted according to the bank’s service excellence standards. Attending to all customer complaints promptly. • Responsible for checking all branch loans requests before submitting to head office, being Maker for checking Accounts opened by sales officers before activating. • Building effective relationships with business partners, working closely on customer acquisition strategies and retention efforts, and developing new marketing campaigns. • Overseeing the management of existing customer relationships, answering their queries regarding their accounts movements and offering them tailored financing and loan options from a range of 6 types of Islamic banking products. • Providing day-to-day guidance and overseeing activities related to account opening, cheques processing. • Assisting customers in analyzing market dynamics to recommend product re-positioning accordingly and cross selling bank products.

Relationship Sales Officer / SMEFull Time

• Job Details:Key Responsibilities: • increase business with existing clients through service customization and personalized interfaces by answering their inquiries regarding personal loans and auto Finance. • Ensured the application of the bank’s policies and procedures. Appraised the integrity of processes to ensure department objectives and activity are in alignment with the bank's strategic vision. • Constantly networked and marketed various products and services, along with working on all banks applications to achieve the recommended sales target. • Kept records of customer and financial interactions/ transactions, recorded details of inquiries, complaints, and comments, as well as acted as main point of contact between customers and the head office. • Contacted customers in order to respond to inquiries, maintain relations through routine calls and face-to-face discussions or to notify them of new products to increase horizontal cross selling. • Met and exceeded targets set by HOD, closed sales cycles and assisted clients with loans requests including security checks and assuring all documents are available to pass loans through credit procedures. • Resolved customers' service or billing complaints by performing required action and ensuring that appropriate changes are made to resolve issues faced by them. • Ascertained client specific requirements and providing personalized services thus enabling redemption and retention management.