Basic Info

Wahid Hassanein

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Service Desk Manager at Power System Projects (El SEWEDY Electric).

Experience Details

IT Service Desk Manager

Customer Service/Support

Manager

• First line support to all PSP and Sites users
• Solved all problems on phone or remotely if possible
• Assigned team members to necessary action plan required to resolve issues raised by users
• Coordinated with Sites Managers, Projects Managers to deal immediately with all calls received by PSP users
• Managed users data movements across assets
• Backup management, created backup and restore strategy
• Ensured successful backup and restore scenarios to fit with company requirements
• Third party management, collect from Market companies name and area of specialists to enhance and help PSP to get it’s need to support business growth
• Liaised good communication with third party companies
• Maintained a healthy relationship with all vendors companies
• Searched market for new prices and technologies
• Created maintenance contract, put their terms and conditions and renewed if required
• Monitored 3rd parties company performance
• Asset Management, created and updated Hardware inventory database for all IT with IT store keepers
• Planned ahead PSP equipment’s growth and needs, ensured compliance with ISO control doc on Quarterly logs
• Responsibly of IT Certificate related to ISO standard.
• Hardware & maintenance management, search market for Maintenance Company in all IT area of specialists.
• Technical supervision on all hardware maintenance work
• Monitor Hardware equipment’s shape and replace any if need it
• Keep records with all hardware maintenance transactions
• Mange IT department Warehouse and its resources, created records with all hardware equipment’s, consumables and junk equipment’s in the warehouse, Doing physically inventory on Quarterly basis and
• Creating, implementing and evaluating IM polices, Review current polices status to allaying with audit standardization, Appling ITIL principals and concepts and HSSE Health Safety Security and environment principles on our IT operation and services, Maintain the existing PSP IT department polices, Creating new polices for the new Sites and Projects,
• Preparing purchasing offers for IT equipment’s
• Create P.R with all technical standards required,
• Follow up payments cycle and ensure finishing it on time
• Appling HSSE Health Safety Security and environment principles


Company Details

Power System Projects (El SEWEDY Electric). (multinational)

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

N/A

Apr 2012 to present (5 years 8 months)
IT at BG Group (British Gas), Cairo

Experience Details

IT

IT/Software Development

Experienced (Non-Manager)

• First line support to all BGE and JV companies users
• Solved all problems on phone or remotely if possible
• Assigned team members to necessary action plan required to resolve issues raised by users
• Coordinated with TVP (head office in UK) to deal immediately with all calls received by BGE users
• Managed users data movements across assets
• Backup management, created backup and restore strategy
• Ensured successful backup and restore scenarios to fit with company requirements
• Third party management, collect from Market companies name and area of specialists to enhance and help BGE to get it’s need to support business growth
• Liaised good communication with third party companies
• Maintained a healthy relationship with all vendors companies
• Searched market for new prices and technologies
• Created maintenance contract, put their terms and conditions and renewed if required
• Monitored 3rd parties company performance
• Inventory management (Asset Management), created and updated Hardware inventory database for all IT equipments
• Entered all technical data for equipments such as models, categories, serial numbers, part numbers and companies (vendors) name
• Updated hardware inventory database with respective prices, respective warranty dates
• Planned ahead BGE equipments growth and needs, ensured compliance with SOX control doc on monthly inventory logs
• Hardware & maintenance management, search market for maintenance company in all IT area of specialists, update BGE maintenance sheets with all maintenance companies
• Conduct a maintenance report of equipments shape and conditions
• Technical supervision on all hardware maintenance work
• Monitor Hardware equipments shape and replace any if need it
• Keep records with all hardware maintenance transactions
• Mange IT department Warehouse and its resources, created records with all hardware equipments, consumables and junk equipments in the warehouse, Doing physically inventory on monthly basis and deliver junk equipments to EGPC
• Creating, implementing and evaluating IM polices, Review current polices status to allaying with audit standardization, Appling ITIL principals and concepts and HSSE Health Safety Security and environment principles on our IT operation and services, Maintain the existing BGE IT department polices, Creating new polices for the new branches and sections, Comparing local polices with our head office in UK to allaying with them
• SAP Management, Create SAP users account
• Administrate SAP accounts lock/unlock, delete/enable/disable accounts
• Create P.R with all technical standards required, Create SES and Create GR
• Follow up payments cycle and ensure finishing it on time
• Appling HSSE Health Safety Security and environment principles

Some achievements:
• Helpdesk design and implementation align with ITIL and ITSM standards
• Server software migration from NT to Windows 2000 then 2003
• Design and install new server room for BG group. With all its system infrastructure
• Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management
• ACE Server (remote access server) Ras token access
• Check point, I-pass software and outlook anywhere secure access for BG laptops implementations
• Access control gates implementations for BG Egypt


Company Details

BG Group (British Gas), Cairo

Cairo, Egypt

More then 1000 employees

Information Technology Services, Business Services - Other, Oil and Gas

www.bg-group.com

Jan 2001 to Dec 2010 (9 years 11 months)
Maintenance Manager, at Future Trend Company, Cairo

Experience Details

Maintenance Manager,

IT/Software Development

Senior Management (e.g. VP, CEO)

• Manage Hardware maintenance department, All hardware maintenance Contracts
• Monitor and following up maintenance engineers under my supervision
• Customers Satisfaction statistics
• Fixing all problems on time, Solving any working problem and support any needs from my team members
• Put all prices for repairing and fixing cost


Company Details

Future Trend Company, Cairo

Cairo, Egypt

101-500 employees

Oil and Gas

N/A

Nov 1999 to Dec 2000 (1 year 1 month)
Costumer Support Engineer at Egyptian Center for Technology Company

Experience Details

Costumer Support Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

• Doing maintenance on users companies and sites
• Finishing all problems on sites
• Replace all parts that needs to be replaced
• Create good communication with all users companies


Company Details

Egyptian Center for Technology Company

Cairo, Egypt

101-500 employees

Business Supplies and Equipment , Information Technology Services

N/A

May 1997 to Nov 1999 (2 years 6 months)
Technical support Engineer at El Arabia for Computer & Systems IBM Company

Experience Details

Technical support Engineer

Installation/Maintenance/Repair

Entry Level

• Maintenance and Repair of different models of IBM PCs & printers
• Technical supervision of Pramisa Hotel Network Computers


Company Details

El Arabia for Computer & Systems IBM Company (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Jan 1995 to Jul 1997 (2 years 6 months)

Achievements


• Helpdesk design and implementation align with ITIL and ITSM standards • Server software migration from NT to Windows 2000 then 2003 • Design and install new server room for BG group. With all its system infrastructure • Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management • ACE Server (remote access server) Ras token access • Check point, I-pass software and outlook anywhere secure access for BG laptops implementations • Access control gates implementations for BG Egypt

Education

Bachelor's Degree in Social work

Education Details

Bachelor's Degree

Social work, Social Servies

Higher Institute for Social Services - 6th of October City, Egypt

Not specified

Social services

N/A

Higher Institute for Social Services - 6th of October City
1987 - 1993
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah Salem Military School

Egypt

1987

C / Good / 65 - 75%

N/A

Salah Salem Military School
1987

Certifications

Certificate details

• Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administe

Oct 2003

N/A

N/A

N/A

Micro soft

N/A

Certificate details

• British Council, American university and Berlitz Company for English Courses

Sep 2009

N/A

N/A

N/A

N/A

Certificate details

Technical Writing & Reporting Skills

Jul 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• ITIL V3 Foundation course, System Application and Products (SAP)

Dec 2009

ITIL

N/A

Training/Course Details

Software: Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP w

Mar 2008

in door training

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalAnalytical, Technical Writing & Reporting Skills (Assessment Reports, Team Player) Leadership & Communication Skills, Highly-Determined, Perform Well Under Pressure Ability To Develop Effective Market Surveys And Analyze Their Results To Help In AchiArabicBackup Management, Third Party Contracts And Maintenance Management, Warehouse And Inventory Management, Creating IT Polices, Helpdesk And Operations ManagementBusiness Services - OtherBusiness Supplies And EquipmentBusiness-orientedCertifications: 2151 Microsoft Windows 2000 Network And Operating System Essentials 2152 Implementing Microsoft Windows 2000 Professional And Server 2153 Implementing A Microsoft Windows 2000 Network Infrastructure 2154 Implementing And AdministeriCostume SpecialistCostumer Support EngineerCustomer ServiceEl Arabia For Computer & Systems IBM CompanyElectronics And SemiconductorsEnglishExcellent Knowledge Of: VERITAS NetBackup, Good Knowledge Of: Exchange Server, Active Directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware House Software Hardware: Excellent Knowledge Of: HP Workstations AFluent In Both Spoken And Written Arabic And English. British Council, American University And Berlitz Company For English CoursesGas Industrial At Gas Co.Handles StressHard WorkerITIT Program Management Specialist (Information Technology Program Management Specialist)IT Service Desk ManagerInformation Technology ServicesInstallationMaintenanceMaintenance Manager,Maintenance SpecialistOil And GasOrganizerPower System Projects (El SEWEDY Electric).RepairSocial ServiesSocial WorkSoftware DevelopmentSoftware: Excellent Knowledge Of: VERITAS NetBackup, Good Knowledge Of: Exchange Server, Active Directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware House Software Hardware: Excellent Knowledge Of: HP WSupportTechnical Support EngineerTechnical Writing & Reporting Skills British Council, American University And Berlitz Company For English Courses Certifications: 2151 Microsoft Windows 2000 Network And Operating System Essentials 2152 Implementing Microsoft Windows 2000 Professional And Server 2153 Implementing A Microsoft Windows 2000 Network Infrastructure 2154 Implementing And Administe ITIL V3 Foundation Course, System Application And Products (SAP)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administeri

Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administeri

: Expert

: High

:

More than 7 years

Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP workstations a

Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP workstations a

: Advanced

: High

:

More than 7 years

Fluent in both spoken and written Arabic and English. • British Council, American university and Berlitz Company for English Courses

Fluent in both spoken and written Arabic and English. • British Council, American university and Berlitz Company for English Courses

: Advanced

: Extreme - I love it!

:

More than 7 years

Analytical, Technical Writing & Reporting Skills (Assessment Reports, team player) • Leadership & Communication Skills, Highly-Determined, Perform well under pressure • Ability to develop effective market surveys and analyze their results to help in achi

Analytical, Technical Writing & Reporting Skills (Assessment Reports, team player) • Leadership & Communication Skills, Highly-Determined, Perform well under pressure • Ability to develop effective market surveys and analyze their results to help in achi

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Gas Industrial at Gas co.

Gas Industrial at Gas co.

: Advanced

: Extreme - I love it!

:

More than 7 years

Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management

Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Hard worker, Organizer, Handles Stress

Online Presence

http://www.facebook.com/profile.php?id=632977237

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