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Wahid Ahmed Hassanein

ICT Manager at SOS Children’s Village International Egypt

Cairo, Egypt
  • Gas Industrial at Gas co.
  • Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administeri
  • Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP workstations a
  • IT
  • Fluent in both spoken and written Arabic and English. • British Council, American university and Berlitz Company for English Courses

Work Experience

  • ICT Manager at SOS Children’s Village International Egypt

    Nov 2015 to present · 2 Years 2 Months
  • IT Service Desk Manager at Power System Projects (El SEWEDY Electric).

    Apr 2012 to present · 6 Years 3 Months
  • IT at BG Group (British Gas), Cairo

    Jan 2001 to Dec 2010 · 10 Years 9 Months
  • Maintenance Manager, at Future Trend Company, Cairo

    Nov 1999 to Dec 2000 · 1 Years 1

View 2 more experiences

Education

  • Bachelor's Degree in Social work

    Higher Institute for Social Services - 6th of October City - Egypt 1987 to 1993 · 6 Years
  • High School - Thanaweya Amma

    Salah Salem Military School - Egypt 1987

Achievments

• Helpdesk design and implementation align with ITIL and ITSM standards • Server software migration from NT to Windows 2000 then 2003 • Design and install new server room for BG group. With all its system infrastructure • Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management • ACE Server (remote access server) Ras token access • Check point, I-pass software and outlook anywhere secure access for BG laptops implementations • Access control gates implementations for BG Egypt

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Skills
Tools and Fields of Expertise

  • Gas Industrial at Gas co.
  • Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administeri
  • Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP workstations a
  • IT
  • Fluent in both spoken and written Arabic and English. • British Council, American university and Berlitz Company for English Courses
  • Analytical, Technical Writing & Reporting Skills (Assessment Reports, team player) • Leadership & Communication Skills, Highly-Determined, Perform well under pressure • Ability to develop effective market surveys and analyze their results to help in achi
  • Backup management, Third party contracts and maintenance management, warehouse and inventory management, creating IT polices, helpdesk and operations management

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • ITIL V3 Foundation Certified

    Exin Axelos Global best Practice · 2017
  • • ITIL V3 Foundation course, System Application and Products (SAP)

    ITIL · 2009
  • • British Council, American university and Berlitz Company for English Courses

    2009
  • Technical Writing & Reporting Skills

    2008
  • Software: Excellent knowledge of: VERITAS NetBackup, Good knowledge of: Exchange Server, Active directory, MS Project, MS Visio, MS Office, MS Mind Manager, Inventory &Ware house software Hardware: Excellent knowledge of: HP w

    in door training · 2008
  • • Certifications: 2151 Microsoft Windows 2000 Network and Operating System Essentials • 2152 Implementing Microsoft Windows 2000 Professional and Server • 2153 Implementing a Microsoft Windows 2000 Network Infrastructure • 2154 Implementing and Administe

    Micro soft · 2003