Basic Info

Ahmed Waheed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior IT Systems Engineer at CybertronIT

Experience Details

Senior IT Systems Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

 Managing and Maintaining Servers. (Remotely).
 Managing and Maintaining Workstations. (Remotely).
 Managing Office 365 services.
 Managing and troubleshooting Could Backup System “Veeam Backup and Replication ".
 Using Lab tech Software IT Asset Management. (Pro-Active Application).
 Using Connect Wise ticketing system. (Time Management tool).
 Dispatching tickets and scheduling Support Team.


Company Details

CybertronIT (multinational)

Wichita, United States

More than 1000 employees

Computer and Network Security

N/A

Jul 2017 to present (4 months)
IT Desktop Service Support Engineer at E-Finance

Experience Details

IT Desktop Service Support Engineer

IT/Software Development

Experienced (Non-Manager)

 Installation and maintenance of all systems within a client’s environment.
 Troubleshooting technical problems and implementing solutions.
 Manage user Domain control 2012, Active Directory, DHCP and DNS.
 Technical support for the company’s network PC’s, Printer and Scanner.
 Manage Antivirus Server, Push antivirus Client's maintaining up to date Antivirus levels on all machines.


Company Details

E-Finance

Cairo, Egypt

101-500 employees

Financial Services

N/A

Jun 2016 to Jul 2017 (1 year 1 month)
IT - Service Desk Engineer at Network International Egypt (NIE)

Experience Details

IT - Service Desk Engineer

IT/Software Development

Experienced (Non-Manager)

 Troubleshoot any IT problems (PC - Printers - servers- faxes - telephones )
 Troubleshoot WAN,LAN,VOIP Problems
 Installation and maintenance of all systems within a client’s environment.
 Producing and presenting reports to IT manager
 Provide End User training and documentation.
 Maintenance & management of the Critical Windows based Server Environment.


Company Details

Network International Egypt (NIE)

Giza, Egypt

101-500 employees

Computer Networking

N/A

Feb 2016 to Jul 2016 (5 months)
Data and Business Solution Technical Support at Vodafone Egypt

Experience Details

Data and Business Solution Technical Support

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

Act as the Second line of support to all VF Egypt internet users’ inquiries.
 Responsible of handling second level support technical tickets regarding all technical problems, ADSL, domain, mails, hosting.
 Escalating issues to responsible teams.
 Support new services and solution development and management processes as required.
 Responsible of creating technical tickets for customer’s problems and handling orders.


Company Details

Vodafone Egypt (multinational)

Beheira, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Feb 2016 (1 year 1 month)
IT Specialist at Egyptian Armed Forces

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Egyptian Armed Forces

Alexandria, Egypt

More than 1000 employees

Military

N/A

Oct 2011 to Apr 2014 (2 years 6 months)

Achievements


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


Education

Good in Information System

Education Details

Good

Information System

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Aziz Elmasry

Egypt

2007

A / Excellent / 85 -100%

N/A

Aziz Elmasry
2007

Certifications

Icdl
May 2010

Certificate details

Icdl

May 2010

N/A

N/A

N/A

N/A

Ccna
Jun 2014

Certificate details

Ccna

Jun 2014

825 out of 1000

N/A

N/A

Self study

N/A

MCSA
Sep 2015

Certificate details

MCSA

Sep 2015

N/A

N/A

N/A

New Horizon

N/A

Certificate details

Threat Management Gateway

Feb 2016

980 out of 1000

N/A

N/A

New Horizon

Threat Management Gateway

CCNA \Security
Mar 2016

Certificate details

CCNA \Security

Mar 2016

N/A

N/A

N/A

horizon

N/A

Training and Courses

Training/Course Details

Network

Aug 2013

Egypt Telecom

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAnalyticalArabicC#CCNA \SecurityCcnaCiscoCommunicatorComputer And Network SecurityComputer NetworkingCreativeCybertronITDHCPDNSData And Business Solution Technical SupportEnglishEthical HackerFinancial ServicesFlexibleFootballFrenchITIT - Service Desk EngineerIT Desktop Service Support EngineerIT SpecialistIcdlInformation SystemInstallationInstalling And Configuring Windows Server 2012MCITPMCSAMaintenanceMicrosoft PowerPointMicrosoft WindowsMilitaryNetworkNetworkingNetwrokingRepairRoutersSQLSecuritySenior IT Systems EngineerSoftware DevelopmentStressSystem AdminTeam PlayerTeam WorkingTechnologyTelecommunicationsTennisThreat Management GatewayTime ManagementVodafone EgyptWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Routers

Routers

: Expert

: Extreme - I love it!

:

Less than 1 year

DHCP

DHCP

: Expert

: Extreme - I love it!

:

Less than 1 year

Installing and Configuring Windows Server 2012

Installing and Configuring Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

Less than 1 year

DNS

DNS

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

1-3 years

System Admin

System Admin

: Expert

: Extreme - I love it!

:

1-3 years

Network

Network

: Expert

: Extreme - I love it!

:

1-3 years

C#

C#

: Advanced

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Advanced

: Extreme - I love it!

:

1-3 years

Security

Security

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Communicator, Creative, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=AAIAABjjX30BEO5-idCYRxKB5SstuKJkJCHHHlU&trk=nav_responsive_tab_profilehttps://www.facebook.com/A.w7w7

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