Basic Info

Ahmed Waheed

3 years

Cairo & alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

IT – Service Desk Analyst at E-Finance

Experience Details

IT – Service Desk Analyst

IT/Software Development

Experienced (Non-Manager)


 Providing first level of support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes.

 Working on develop diagnostic techniques documents problem identification techniques related to service or products to assist service desk staff in identifying and resolving customer incidents.

 Provide internal training to service desk personnel on all company products and problem identification techniques, to include diagnostic software and hardware.

 Responsible for creating incidents and service requests and redirect problems to appropriate resource.


Company Details

E-Finance

Cairo, Egypt

101-500 employees

Financial Services

N/A

Jun 2016 to present (6 months)
Retail Technical Service Expert at Vodafone Egypt

Experience Details

Retail Technical Service Expert

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

 Handling all Customers problems related to ADSL and 3G.
 Supporting USB and 3G services for Vodafone.
 Troubleshooting system and network problems and solving Faults.
 Rapidly establish a good working relationship with customers.


Company Details

Vodafone Egypt (multinational)

Damanhur, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Feb 2016 (1 year 1 month)
Technical Support at Quick Net

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

 Solving Customers problems related to ADSL.
 Deliver Services and support to end-users.
 Interact with customer to provide and process information in response to inquiries, concerns and requested about products.
 Follow up and make schedule call backs to customers where necessary.


Company Details

Quick Net

Alexandria, Egypt

101-500 employees

Computer Networking

N/A

May 2014 to Dec 2014 (7 months)
IT Specialist at Egyptian Armed Forces

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Egyptian Armed Forces

Alexandria, Egypt

More than 1000 employees

Military

N/A

Oct 2011 to Apr 2014 (2 years 6 months)

Achievements


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


I've solved user problems all of the time and they have been pretty basic, and I've administered the basics of Active Directory & Exchange, but there aren't really any achievements.

I've also had work involving software development, although not the primary role, which allows me to list a lot of achievements because there are programs at the end that have solved problems and brought results. So do you think it's ok to call my role "Developer", even though I just took it upon myself to develop programs to improve my and others work?, and how would employers see this when I'm applying for I.T Support roles?


Education

Good in Information System

Education Details

Good

Information System

Mansoura University, Egypt

C / Good / 65 - 75%

N/A

N/A

Mansoura University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Aziz Elmasry

Egypt

2007

A / Excellent / 85 -100%

N/A

Aziz Elmasry
2007

Certifications

Icdl
May 2010

Certificate details

Icdl

May 2010

N/A

N/A

N/A

N/A

Ccna
Jun 2014

Certificate details

Ccna

Jun 2014

825 out of 1000

N/A

N/A

Self study

N/A

MCSA
Sep 2015

Certificate details

MCSA

Sep 2015

N/A

N/A

N/A

New Horizon

N/A

Certificate details

Threat Management Gateway

Feb 2016

980 out of 1000

N/A

N/A

New Horizon

Threat Management Gateway

CCNA \Security
Mar 2016

Certificate details

CCNA \Security

Mar 2016

N/A

N/A

N/A

horizon

N/A

Training and Courses

Training/Course Details

Network

Aug 2013

Egypt Telecom

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAnalyticalArabicC#CCNA \SecurityCcnaCiscoCommunicatorComputer NetworkingCreativeDHCPDNSEnglishEthical HackerFinancial ServicesFlexibleFootballFrenchITIT SpecialistIT Service Desk AnalystIcdlInformation SystemInstallationInstalling And Configuring Windows Server 2012MCITPMCSAMaintenanceMicrosoft PowerPointMicrosoft WindowsMilitaryNetworkNetworkingNetwrokingRepairRetail Technical Service ExpertRoutersSQLSecuritySoftware DevelopmentStressSystem AdminTeam PlayerTeam WorkingTechnical SupportTechnologyTelecommunicationsTennisThreat Management GatewayTime ManagementVodafone EgyptWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Routers

Routers

: Expert

: Extreme - I love it!

:

Less than 1 year

DHCP

DHCP

: Expert

: Extreme - I love it!

:

Less than 1 year

Installing and Configuring Windows Server 2012

Installing and Configuring Windows Server 2012

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Expert

: Extreme - I love it!

:

Less than 1 year

DNS

DNS

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Expert

: Extreme - I love it!

:

1-3 years

MCITP

MCITP

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

IT

IT

: Expert

: Extreme - I love it!

:

1-3 years

System Admin

System Admin

: Expert

: Extreme - I love it!

:

1-3 years

Network

Network

: Expert

: Extreme - I love it!

:

1-3 years

C#

C#

: Advanced

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Advanced

: Extreme - I love it!

:

1-3 years

Security

Security

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Communicator, Creative, Flexible / Adaptive, Team Player

Online Presence

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