Basic Info

Bassem azer

12 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Catering administration first specialist at Petroleum Air Services

Experience Details

Catering administration first specialist

Administration

Experienced (Non-Manager)

Assistant manager responsible of directing administrative activities.


Company Details

Petroleum Air Services

Cairo, Egypt

501-1000 employees

Airlines/Aviation

N/A

Aug 2016 to present (1 year 5 months)
Shift leader at Lsg Sky chefs

Experience Details

Shift leader

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

*Supervisor of team and customer service officer in charge of dispatch food to aircraft and to provide basic information to the crew.
*Resolve crew complaints or problems.
*Monitor activities of individuals to ensure safety or compliance with rules.
*Evaluate quality of materials or products.
*Maintain regulatory and compliance documentation.
*Schedule product and material transportation.


Company Details

Lsg Sky chefs (multinational)

Cairo, Egypt

101-500 employees

Airlines/Aviation

N/A

May 2015 to Aug 2016 (1 year 3 months)
Supervisor at Klm-Airfrance

Experience Details

Supervisor

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

*Assistant manager responsible of directing administrative activities related to making products, preparing staff works schedules,evaluate employee performance, manage human resources activities and analyze data to inform operational decisions and activities. Overtime I'm responsible of providing basic information to visitors and develop organizational policies or programs.
*Food safety and hygiene Manager responsible of monitor activities of individuals to ensure safety or compliance with rules, maintain regulatory and compliance documentation and operational records.
*Manage inventories of products and organizational resources and resolve customer complaints and problems. Moreover evaluate quality of materials or products and monitor organizational procedures to ensure proper functioning, schedule product or material transportation and direct facility maintenance or repair activities.
*Supervisor of team in charge of dressing and dispatch food to aircraft. Among my duties Discussing goods and services information with the crew and respond to their problems or complaints,coordinate operational activities and prepare the documentation and airway bills.


Company Details

Klm-Airfrance (multinational)

Cairo, Egypt

11-50 employees

Airlines/Aviation

N/A

Jul 2009 to Apr 2015 (5 years 9 months)
Agent at Exceed

Experience Details

Agent

Customer Service/Support

Experienced (Non-Manager)

*Customer service and sales agent at the department of Videotron a company of Quebecor).
Our responsibilities are to discuss goods and services information with customers by telephone , respond to customer problems or complaints, calculate costs of services , execute sales and promote products.


Company Details

Exceed (multinational)

Giza, Egypt

101-500 employees

Consumer Services

N/A

Jun 2008 to Jun 2009 (1 year)
Transferman at Hapi Tours

Experience Details

Transferman

Tourism/Travel

Experienced (Non-Manager)

*Review work orders or schedules to determine operations .
*Record operational details of travel , receive tourists at the airport , transferring them to hotels and communicate with others to coordinate and monitor vehicle movement.
*Responsible of groups and assisting tour guides during emergencies.


Company Details

Hapi Tours

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Jan 2005 to Jun 2008 (3 years 5 months)
Receptionist at Horus House Hotel

Experience Details

Receptionist

Tourism/Travel

Experienced (Non-Manager)

Reservation and customer service.


Company Details

Horus House Hotel

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Jun 2003 to Dec 2004 (1 year 6 months)

Education

Master's Degree in Guidance

Education Details

Master's Degree

Guidance

faculty of tourism and hotels helwan university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

faculty of tourism and hotels helwan university
2006 - 2008
Bachelor's Degree in French

Education Details

Bachelor's Degree

French, english

Ain Shams University, Egypt

C / Good / 65 - 75%

Attend an intensive courses of translation in the faculty of language (Al-alsun ) French department.

N/A

Ain Shams University
2007 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Collège De La Salle (Les Frères)

Egypt

1997

A / Excellent / 85 -100%

N/A

Collège De La Salle (Les Frères)
1997

Training and Courses

Training/Course Details

Human Resources diploma

Aug 2015

faculty of computer Sciences – Cairo University

organizational structure, Job analysis, Job description, Man power planning recruiting Selecting, Placement, Training Performance appraisal methods.

Training/Course Details

Food Hygiene & HACCP

Sep 2014

Airfrance-KLM

Food safety and HACCP system Food contamination Personal hygiene Cooking Dishing Tray setting and dispatch.

Jobseeker photo

Profile Skills and Keywords

AdministrationAgentAirlinesArabicAviationCateringCatering Administration First SpecialistConsumer ServicesCustomer ServiceEnglishExceedFood Hygiene & HACCPFood ServicesFrenchGuidanceHospitalityHuman ResourceHuman Resources (HR)Human Resources DiplomaKlm-AirfranceLsg Sky ChefsMicrosoft OfficeReceptionistShift LeaderSupervisorSupportTourismTourism And GuidanceTransfermanTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

catering

catering

: Expert

: High

:

5-7 years

customer service

customer service

: Advanced

: High

:

1-3 years

human resource

human resource

: Advanced

: Extreme - I love it!

:

5-7 years

tourism and guidance

tourism and guidance

: Intermediate

: Extreme - I love it!

:

1-3 years

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