wagdy boktor fayez
It Supervisor at Advanced Research Center
Helmeyat Alzaytoun, Cairo, EgyptWork Experience
It Support SpecialistFull Time
British Link Kuwait
Apr 2017 - Aug 2020 -3 yrs, 4 months
Kuwait , Kuwait City
- Job Details:Designing, implementing and managing Active Directory and MS Exchange Installation and maintenance of all systems within a client’s digital environment. Building, configuration and troubleshooting of server and desktop hardware. Producing documentation on operational, system and user procedures & guidelines. Providing advice on selection and purchase of IT equipment. Maintaining maximum availability of supported services for users Ensuring that support calls are logged and handled effectively and efficiently Responsible for disaster recovery, closing security loopholes and access levels Ensure adequate antivirus protection & solutions are maintained and updated Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan Assistance with training of staff and compiling procedural documentation Diagnosis of desktop, application, networking and infrastructure issues Experience of supporting a wide and varied client base Generating IT Department Activity report on Daily/ Weekly and Monthly basis Assisting the IT Manager with purchase requests Supervising the Company Surveillance system ERP system coordinator
it specialistFull Time
cairo express travel
Sep 2016 - Mar 2017 -6 months
Egypt , Giza
- Job Details:during absence my manger i was responsible for all system like Exchange, Sejour, Gats, Fortigat 60d and these is international system and all maintenance service for the users
clerik itFull Time
hotel xperience st george home stay
Mar 2014 - Jan 2015 -10 months
Egypt , South Sinai
- Job Details:i was recharge manger during his absence, i was work in multinational system like Opera, Sun, Payroll, Hr, Matrial and exchange beside that i was administrator network and wifi
Education
Bsc in Network
Sohag UniversityJan 2010 - Jan 2014 - 4 yr
Achievements
1. Utilized my vast knowledge and areas of expertise to save cost represented in the below point: a. Finding, customizing and using open source programs that match the needs of the company rather than paying for licenses of specific programs. 2. Rebuilt and restructured the company network. 3. Introduced new ideas to resolve issues that save cost such as dividing the company Wifi network into different sections to avoid overload in a specific area that leads to access point failure rather than buying new access point. 4. Transformed the company backup system from manual into digital one uses the MD5 code to ensure that the backup is correct. 5. Identified the importance of having standardized username for the company employees and started implementing it immediately. 6. Created a new way to collect the in-house guests feedback during their stay while trying accessing the hotel Wifi network to assist the management finding solutions to guests complaints.
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Palo Alto
Firewall·2022HTML & CSS & Bootstrap & Java Script and jquary
WEB Designing·2021Rhca
2021MCSA
Microsoft·2017cisco certified network associate
CISCO·2016MCSE and Exchange
IT academy·2014CCNA
IT academy·2012