Basic Info

Wafik William

11 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Spanish Official Translator “PART TIME”. at Hurghada Translation Office

Experience Details

Spanish Official Translator “PART TIME”.

Administration

Experienced (Non-Manager)

Translation from Arabic-Spanish, English-Spanish and vice versa.
- Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.
- Translate spoken communication to sign language for hearing impaired audience.
- Convert written materials from one language into another, such as books, publications, or web pages.
- Create a new text in the target language that reproduces the content and style of the original.
- Edit and proofread text to accurately reflect language.
- Use dictionaries and glossaries for reference.
- Employ computer-assisted translation.
- Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials.
- Interpret both legal terminology and colloquial language.
- Read aloud documents in a language other than that in which they were written.
- Accompany foreign visitor and facilitate communication between receiving party and visitors.
- Adapt a product or service for use in a different language and culture.


Company Details

Hurghada Translation Office

Cairo, Egypt

1-10 employees

Writing and Editing

www.hurghadatranslationoffice.com

Dec 2009 to present (8 years)
Commercial Assistant and Retail Warehouse Manager at Osman Trading S.R.L.

Experience Details

Commercial Assistant and Retail Warehouse Manager

Business Development

Experienced (Non-Manager)

• Overseeing the receipt and storage of incoming items
• Processing orders and planning the dispatching of products
• Monitoring space and tracking stock levels
• Setting aside storage areas for new stock
• Meeting productivity targets
• Maintaining computerized admin (often in spreadsheet form)
• Maintaining automated storage and retrieval systems
• Recruiting, disciplining and training staff
• Ensuring security arrangements are in place
• Scheduling equipment maintenance and replacing when required
• Ensuring products are stocked correctly and safely (especially chemicals and food, that could be pretty dangerous)


Company Details

Osman Trading S.R.L. (multinational)

Asuncion, Paraguay

51-100 employees

Import and Export

www.osmantrading.com

Oct 2014 to present (3 years 2 months)
Account Sales Manager at Audio Technology SAE

Experience Details

Account Sales Manager

Business Development

Experienced (Non-Manager)

 Searching for new clients in designated sectors to expand the business  Maintaining existing relationships with dealers/customers to enhance customer retention  Conducting technical presentations to demonstrate how a product will meet client needs  Managing customer requirements to propose offers that will best satisfy the clients’ needs  Preparing offers, negotiating contract terms, and solving client/Project problems to close deals Offering after sales support services through the Design, Pre Sales Team to support the client  Preparing sales & designated market activities reports to document and analyze achievements  Recording and maintaining client contact data to build a comprehensive client database  Coordinating each account’s tasks with all stakeholders to manage the sale  Providing pre-sales technical assistance and product education through the Design, Pre Sales Team to support the client  Managing financial collection with clients to ensure the credit terms of each deal


Company Details

Audio Technology SAE

Cairo, Egypt

101-500 employees

Engineering Services

www.audioteceg.com

Apr 2016 to May 2017 (1 year 1 month)
Official Commercial Assistant at Embassy of Paraguay

Experience Details

Official Commercial Assistant

Administration

Experienced (Non-Manager)

Ambassador Translator and Commercial Assistant.
- Match Paraguayan strengths with Egyptian demand in economic and commercial priority areas.
- Facilitate and initiate new activities in the priority areas of bilateral cooperation (Export Promotion, Technology Transfer and Research and development, Investment Attraction, Fairs and Exhibitions, Education and Cultural cooperation, Corporate Social Responsibility, and Multilateral Organizations) based on:
• (Co-) organizing events such as policy exchanges, round tables and seminars;
• Maintaining and expanding a network in Egypt to act as a liaison between Paraguay and Egyptian business, government and research organizations;
• Analyze trade and commercial developments, such as:
a. Import and export trends;
b. Local financial forecasts, publications and statistics concerning future requirements;
c. Paraguayan export capabilities in relation to local market requirements;
• Alert Paraguayan staff to business possibilities, opportunities and developments in the relevant sectors through perusal of Egyptian language media;
• Compile sector studies relating to Paraguayan trade with Egypt by monitoring official records, trade publications, periodicals and newspapers in order to maintain a current awareness of local, regional and Paraguayan trade conditions;
• Prepare replies to inquiries from Paraguay and local companies by identifying and recommending market opportunities, and identifying prospective representatives and agents for the Paraguay;
- Facilitate interaction and communication between Paraguay and Egypt
- Accompany Paraguayan official and business delegations to Egypt, including the organization of matchmaking, exhibitions;
- Organize meetings of Embassy staff with governmental (central, provincial, municipal) authorities.
- Translate documents and correspondence;
- Interpret in meetings of Embassy staff and Paraguayan delegations with Egyptian officials and businessmen.
- Draft meeting reports


Company Details

Embassy of Paraguay

Cairo, Egypt

11-50 employees

Business Services - Other

www.paraguay.org.eg

Sep 2009 to Aug 2014 (4 years 11 months)
Administrator and Executive Secretary at Embassy of Chile in Cairo

Experience Details

Administrator and Executive Secretary

Administration

Experienced (Non-Manager)

Translator, Commercial Assistant and Consular Assistant


Company Details

Embassy of Chile in Cairo (multinational)

Cairo, Egypt

11-50 employees

Business Services - Other

www.mce-egipt.com.ch

Jul 2009 to Sep 2009 (2 months)
Indoor Sales Representative at Marina d’Or Egypt

Experience Details

Indoor Sales Representative

Sales/Retail

Experienced (Non-Manager)

: - Indoor Sales Representative and then API (Responsible for dealing with the real estate companies in Alexandria, Cairo and Hurghada)
- Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
- Must act as a bridge between the company and its current market and future markets.
- Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.
- Help management in forthcoming products and discuss on special promotions.
- Review their own performance and aim at exceeding their targets.
- Record sales and order information and report the same to the sales department.
- Provide accurate feedback on future buying trends to their respective employers.


Company Details

Marina d’Or Egypt (multinational)

Cairo, Egypt

11-50 employees

Construction - Residential & Commercial/Office

www.marinador.com

Feb 2007 to Jul 2009 (2 years 5 months)
C.S.R (Customer Service Representative) in a Call Center to Microsoft at Xceed Contact Center

Experience Details

C.S.R (Customer Service Representative) in a Call Center to Microsoft

Customer Service/Support

Experienced (Non-Manager)

Customer Service Agent to Activate Microsoft’s products for Spain and Golf country, using Spanish and English language.
- Effectively manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.


Company Details

Xceed Contact Center

Giza, Egypt

More than 1000 employees

Information Technology Services

www.xceedcc.com

Jun 2006 to Feb 2007 (8 months)

Achievements


I have achievements in my all my previous jobs in general and more specifically at my last job as the following: • Met sales targets by a 155% between the years 2016 and 2017 • Increased customer base by 50% following a series of dedicated sales campaigns • Forecasted the need for additional staff members during the holiday season, warding off potential customer service chaos • Coordinated efforts with the marketing team and increased sales by 66% in 4 months • Successfully sold a lot of items out of the allotted items • Reorganized the product stocking system which resulted in a 30% decrease in actual shelf stocking time

Education

Business Administration and International Marketing in Marketing, Advanced Marketing, International Commerce,

Education Details

Business Administration and International Marketing

Marketing, Advanced Marketing, International Commerce, , Research Methodology, Consumer behavior, Market Research, Coasting, etc

Universidad Autonoma de Asuncion, Paraguay

Not specified

N/A

N/A

Universidad Autonoma de Asuncion
2014 - 2017
A License degree of Philology in Spanish Language in Technical of Translation, Texts, Phonetics, Advanced Spanish Grammar, Conversation,

Education Details

A License degree of Philology in Spanish Language

Technical of Translation, Texts, Phonetics, Advanced Spanish Grammar, Conversation,

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Lycee liberty school

Egypt

2002

A / Excellent / 85 -100%

N/A

Lycee liberty school
2002

Certifications

A+
Sep 2007

Certificate details

A+

Sep 2007

N/A

N/A

N/A

Raya Academy

N/A

N+
Oct 2007

Certificate details

N+

Oct 2007

N/A

N/A

N/A

Raya Academy

N/A

Certificate details

Microsoft Certified Professional

Dec 2007

N/A

N/A

N/A

Raya Academy

Microsoft Windows XP, Server 2003
Software
Hardware
Microsoft Office 2003 and 2007

Certificate details

Spanish Advanced Conversation

Apr 2005

N/A

N/A

N/A

Institute of Cervantes

N/A

Certificate details

Spanish Courses

Sep 2008

N/A

N/A

N/A

Institute of Cervantes

From Level One to Level 7 "B2"

Certificate details

Traceability: Competitive advantage for the Exporter sector

Aug 2015

N/A

N/A

N/A

Universidad Autónoma de Asunción

N/A

Certificate details

Containers and Packaging

Sep 2014

N/A

N/A

N/A

Universidad Autónoma de Asunción

N/A

Certificate details

Franchise System as an alternative for International Expansion

Nov 2014

N/A

N/A

N/A

Universidad Autónoma de Asunción

N/A

Certificate details

Secrets to become a good Entrepreneur (Forming the Global Leader)

Mar 2015

N/A

N/A

N/A

Universidad Autónoma de Asunción

N/A

Certificate details

Project Management Professional (PMP)

Mar 2016

N/A

N/A

N/A

Canadian Chamber in Egypt.

N/A

Training and Courses

Training/Course Details

Soft Skills

Sep 2006

Xceed Contact Center

N/A

Training/Course Details

Communication Skills

Sep 2006

Xceed Contact Center

N/A

Training/Course Details

Tips for a successful sales man

Apr 2007

Marina D´Or Spain

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

A+Account Sales ManagerAdministrationAdministrator And Executive SecretaryBusinessBusiness DevelopmentBusiness Services - OtherC.S.R (Customer Service Representative) In A Call Center To MicrosoftCommercial Assistant And Retail Warehouse ManagerCommunication SkillsCommunicatorConstruction - Residential & CommercialConsumer Behavior, Market Research, Coasting, EtcContainers And PackagingCreativeCustomer ServiceCustomer-orientedDiplomatic FieldEmbassy Of Chile In CairoEngineering ServicesEnglishFranchise System As An Alternative For International ExpansionHard WorkerI Enjoyed The People I Worked With. It Was A Friendly And Fun Atmosphere And I Actually Enjoyed Going Into Work Each Morning.Import And ExportIndoor Sales RepresentativeInformation Technology ServicesMarina DOr EgyptMarketing, Advanced Marketing, International Commerce,Microsoft Certified ProfessionalMicrosoft ExcelMicrosoft PowerPointMicrosoft WordN+OfficeOfficial Commercial AssistantOne Of The Things That I Liked The Most About My Previous Job Is That I Was Challenged In My Work Projects And There Was A Real Emphasis On Being World Class In The Delivery Our Work.Osman Trading S.R.L.Play FootballPlay MusicPlay With KidsProject Management Professional (PMP)Research MethodologyRetailSalesSecrets To Become A Good Entrepreneur (Forming The Global Leader)Soft SkillsSpanishSpanish Advanced ConversationSpanish CoursesSpanish Official Translator PART TIME.Spanish TranslationSupportSupportiveTechnical Of Translation, Texts, Phonetics, Advanced Spanish Grammar, Conversation,Tips For A Successful Sales ManTraceability: Competitive Advantage For The Exporter SectorTravelingWriting And Editing

Self-assesed Skills

Languages

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Diplomatic Field

Diplomatic Field

: Expert

: Extreme - I love it!

:

5-7 years

Spanish Translation

Spanish Translation

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Hard worker, Customer-oriented, Creative, Supportive

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_homehttps://www.facebook.com/wafik.william1

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