Wafia Hatem Seif Allah

Customer Service for 5 years

Helwan, Cairo, Egypt
  • Microsoft Word
  • Microsoft Powerpoint
  • PR
  • Microsoft Excel
  • ICDL

Work Experience

Customer experience expertFull Time

Vfs Tasheel Egypt

February 2016 - Present • 8 yrs, 2 months

Customer Service Full Time

e-finance

May 2013 - February 2016 • 2 yrs, 9 months

Call Center Full Time

Orange TV Shop

January 2013 - March 2013 • 2 months

Education

  • Bachelor's Degree in Mass Communication

    Cairo University (CU)Jan 2008 to Jan 2012 · 4 Years

  • Bachelor's Degree in Mass Communication

    Cairo University (CU)Jan 2008 to Jan 2012 · 4 Years

  • High School - Thanaweya Amma

    Hafez Ibrahim Languages School Jan 2008

Achievements

Graduation Project 2012 - Followed up with potential interviewees - Created opinion polls and assisted in distributing them on different audiences - Interviewed and recorded mock interviews with eight professors on project subject - Developed a compare and contrast review regarding different opinions that will be presented - Presented and assisted colleagues on the final presentation

Skills

Tools and Fields of Expertise

  • Microsoft Word
  • Microsoft Powerpoint
  • PR
  • Microsoft Excel
  • ICDL
  • Adobe Photoshop
  • Broadcasting
  • Presenting programmes

Languages

  • English

    Advanced

Training & Certifications

  • HR Diploma

    NGC Academy·2015

  • HR Diploma

    NGC Academy·2015

  • English Course

    Berlitz ·2012

  • Toefl Test

    Faculty of Arts , Cairo University ·2012

  • Toefl Test

    Faculty of Arts , Cairo University ·2012

  • Broadcasting

    El Kahira El Kobra Radio·2011

  • Public Relations

    The Supreme Council for Culture·2011

  • Montage

    Nile Television Network·2010
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