Wafia Hatem Seif Allah
Customer Service for 5 years
Helwan, Cairo, EgyptWork Experience
Customer experience expertFull Time
Vfs Tasheel Egypt
Feb 2016 - Present -9 yrs, 4 months
Egypt , Cairo
- Job Details:Handling with customers who need to travel to Saudi of Arabia ,receiving their papers and delivering it to Saudi of Arabia's Embassy .
Customer Service Full Time
- Job Details: - Handling calls of smart card of Fuel for one year and half. - Real Time Monitoring Task for one year : Monitoring service level and number of presented and handled calls to all projects . Monitoring status of all agents logged on the system . Sending daily reports about number of offered and answered calls ,AHT , service level . Responsible for attendance of all agents who receive calls . Responsible for adherence of all agents for all queues . Responsible for emergency days for all agents . Sending breaks to all agents in all queues .
Education
Bachelor's Degree in Mass Communication
Cairo University (CU)Jan 2008 - Jan 2012 - 4 yr
Bachelor's Degree in Mass Communication
Cairo University (CU)Jan 2008 - Jan 2012 - 4 yr
High School - Thanaweya Amma
Hafez Ibrahim Languages SchoolJan 2008
Achievements
Graduation Project 2012 - Followed up with potential interviewees - Created opinion polls and assisted in distributing them on different audiences - Interviewed and recorded mock interviews with eight professors on project subject - Developed a compare and contrast review regarding different opinions that will be presented - Presented and assisted colleagues on the final presentation
Skills
Languages
English
Advanced
Training & Certifications
HR Diploma
NGC Academy·2015HR Diploma
NGC Academy·2015English Course
Berlitz ·2012Toefl Test
Faculty of Arts , Cairo University ·2012Toefl Test
Faculty of Arts , Cairo University ·2012Broadcasting
El Kahira El Kobra Radio·2011Public Relations
The Supreme Council for Culture·2011Montage
Nile Television Network·2010