wafaa ibrahim mohamed

Call Center SupportFull Time

• Job Details:- Deal directly with customers through telephone - Handle and resolve customer complaints - Obtain and evaluate all relevant information to handle product and service inquiries - Provide pricing and delivery information - Perform customer verification - Set up new customer accounts - Process orders, forms, applications and requests - Organize workflow to meet customer time frames - Direct requests and unresolved issues to the designated resource - Manage customers' accounts

Public Relations SpecialistFull Time

• Job Details:- Promote products and services through public relations initiatives - Manage information, managing databases - Prepare agendas and conduct research - Liaising with relevant Organizations - Search and Find the best offers for investments - Proofread, and revise communications - Plan and direct public relations programs designed to create and maintain a favorable public image for the employer or client - Identify main client groups and determine the best way to reach them - Develop and execute communications strategy for key media contacts and customer references Computer Skills: - Excellent with Microsoft Office - Professional typing rate of 60 WPM (Words per Minute) Language Skills: - Highly proficient in both spoken and written English. - Good in providing formal and informal translation from English to Arabic and vice-versa Interpersonal Skills: - Empathic listener and persuasive speaker. - Excellent presentation and negotiation skills. - Capability to work under pressure with effective time management skills - Ability to work in a team environment. Skills