Wafaa Moustafaa Salem

Head Of OperationsFull Time

• Job Details:• Oversaw implementation of administrative and operational plans to achieve departmental objectives. • Prepared periodic reports detailing achievements and challenges for senior management. • Enhanced internal processes and coordinated tasks across departments. • Supervised execution of sales strategies, ensuring achievement of targets. • Reviewed quotations and contracts for compliance with company policies. • Monitored sales team performance and provided guidance for optimal outcomes. • Responded promptly and professionally to client inquiries, ensuring their needs were met. • Developed strategies to improve customer satisfaction and boost market reputation. • Analyzed operational data to identify strengths and areas for improvement. • Proposed innovative solutions to enhance performance and productivity. • Ensured compliance with quality and safety standards and adherence to legal regulations.

Sales operations Supervisor and SAP UserFull Time

• Job Details:• Reviewed and finalized client contracts before signing. • Ensured timely collection of payments and checks from customers. • Supported pre-sales and after-sales activities for clients. • Assisted the Marketing Director with strategic initiatives under CEO guidance. • Ensured high-quality and timely delivery of quotations. • Collaborated with the accounting team to ensure smooth sales transactions. • Resolved customer complaints and provided solutions through direct interaction. • Coordinated logistics services and financial management for order preparation and invoicing. • Represented the company at trade fairs for caravans and prefabricated buildings. • Managed inventory data accuracy on the company system. • Developed tailored contracts to meet company and client needs.

Operations team leader and Oracle & CRM UserFull Time

• Job Details:• Supported the sales team with client requests. • Reviewed registration forms and lead data from the front desk. • Managed inventory statuses (sold, available, on hold, etc.). • Handled resale procedures, including legal document archiving and contract issuance. • Collaborated with brokerage companies, sales, and finance teams to finalize broker-related documents.