Wafaa Elshafaay

TeamleaderFull Time

Acting Team Leader in Front Office Unit

• Job Details:Maintained an inclusive and diverse team culture, promoting respect and understanding among all members. Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks. Maintained database systems to track and analyze operational data. Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics. Established open and professional relationships with team members to achieve quick resolutions for various issues. Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. Developed effective improvement plans in alignment with goals and specifications. Held weekly team meetings to inform team members on company news and updates. Coordinated resources effectively to meet project deadlines and achieve desired results. Managed leave requests and absences and arranged covers to facilitate smooth flow of operations. Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.

Back Office Complaints Representative

• Job Details:Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.