wafaa dineen

Business Administrator

Ontario, Canada

Aug 2021 - Present -3 yrs, 11 months

Canada

Job Details:Orchestrated a complete overhaul of internal communication system, resulting in a 35% increase in team efficiency and 20% reduction in project completion times. Implemented a new data management system that streamlined information flow, improving decision making and contributing to a 25% increase in annual revenue. Managed a team of 10 employees, fostering a high performance culture that led to a 20% increase in productivity and a 15% decrease in staff turnover.

Jun 2006 - Mar 2020 -13 yrs, 9 months

Job Details:Directed the development and implementation of a new customer relationship management system, leading to 60% increase in customer satisfaction scores and 55% rise in customer relation rates. Conducted comprehensive market research and analysis, providing strategic insight that informed the launch of a new product line, contributing to a 30% increase in sales.

May 1991 - Jan 2004 -12 yrs, 8 months

Job Details:Managed the company’s budgeting process, identifying cost saving opportunities that resulted in a 50% revenue increase within the first year. Hired and trained employees to better serve customers and affiliates, and implemented a new inventory management system, improving the accuracy of financial reporting. Developed and enforced company policies and procedures, ensuring compliance with industry regulations and reducing the risk of potential legal issues.