wael mohamed sadaka

customer service supervisor Full Time

• Job Details:Spinneys Egypt o Department: Customer Service Since Dec 2015 o Position: Customer Service Supervisor o Role: Managing a team of Team leaders and agents, in 2 branches of Spinneys Egypt - Responsible for: - Handling customers complain face to face and via mail. - Checking the customers refunds product. - Issuing new loyalty card for Spinneys collect and win program. - Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures and supervising staff. - Enhancing customer satisfaction - Solving customer complains - Contribute in setting operational objectives for individuals. - Identify team members’ points of weaknesses in order to develop them. - Coach, support and train all team members. - Motivate and inspire others to achieve specific goals. - Hold regular meetings with the team members to ensure sharing the same message

Activation Senior SpecialistFull Time

• Job Details:- Leading a team in the Activation department and managing all the required activities that - maintain smooth operations across the team through providing guidance and support staff members. - Maintain accurate activation for all new lines. - Ensure applying the risk controls guidelines to minimize bad debts. - Manage distribution of work load through activation department daily tasks among team members. - Contribute in setting operational objectives for individuals. - Identify team members’ points of weaknesses in order to develop them. - Coach, support and train all team members. - Motivate and inspire others to achieve specific goals. - Hold regular meetings with the team members to ensure sharing the same message. - Perform monitoring on random selected calls. - Reports individual and team figures to management

Qualified Siebel TrainerFull Time

• Job Details:Train all customer service and retail employees on the use of the Siebel system, and all the applications and problem solving related to the system.