Wael Moustafa Mohamed

Senior IT SpecialistFull Time

• Job Details:• Managing a complex environment consisting of user access, file and print share, network subnets, engineering-specific software applications, and high-performance computing. • Working with units and individual faculty to establish the unique technological needs for learning and research environments. • Providing administration and customization of centralized network services, local LAN switch management, and management of desktops. • Configuring and administering the Engineering organizational unit of the campus Active Directory (AD). • Promoting use of centralized services, acquiring such services, and adapting them to the unique needs of units and faculty. • Assisting in the planning, research, purchasing and installation of IT systems and products (hardware/software deployment). • Analyzing functional and performance issues, offering solutions, and implementing corrective actions. • Performing various IT tasks requiring some evaluation, originality, and ingenuity. • Acting as a technical and institutional resource. • Consulting with users on installation and use of software applications interfacing with or using network connections, and optimizing systems for best performance. • Communicating IT services and strategies through presentation and documentation to supported users, college administrators, and IT peers.

IT Support SpecialistFull Time

• Job Details:• Field incoming help requests from end users via both telephone and work orders in a courteous manner. • Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals. • Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both on-site and remote support. • Maintaining software applications, operating systems and regular maintenance. • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. • Build rapport and elicit problem details from help desk customers. • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the organization. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Test fixes to ensure problem has been adequately resolved.

IT support specialistFull Time

• Job Details:Mainly I'm responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. - installing and configuring computer hardware operating systems and applications. - monitoring and maintaining computer systems and networks. - talking employees through a series of actions, either face to face or over the telephone to help set up systems or resolve issues. - troubleshooting system and network problems and diagnosing and solving hardware or software faults. - replacing parts as required. - providing support, including procedural documentation and relevant reports. - following diagrams and written instructions to repair a fault or set up a system. - Supporting the roll-out of new applications. - setting up new users' accounts and profiles and dealing with password issues. - working continuously on a task until completion. - prioritizing and managing many open cases at one time. - Rapidly establishing a good working relationship with Employees and other professionals. - testing and evaluating new technology. - conducting electrical safety checks on computer equipment.