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wael Mostafa Moustafa

call center manager/Expert

Cairo, Egypt

Work Experience

  • Affiliate Marketing ManagerFull Time

    Monglish international academy

    Jun 2023 - Present -2 yrs, 1 month

    • Job Details:Affiliate MArketing Manager • Spearheaded a global affiliate marketing strategy, driving its execution and monitoring key performance indicators. • Forged high-value partnerships with top-tier affiliates, securing advantageous terms to propel shared growth. • Leveraged advanced analytics to refine affiliate performance and maximize ROI. • Developed and executed cutting-edge campaigns to recruit premier global affiliates, expanding program diversity. • Pioneered promotional initiatives that set new benchmarks in the industry. • Employed data-centric strategies to substantially enhance investment returns. • Championed international affiliate marketing with a forward-thinking and cohesive approach. • Achieved a 25% increase in renewal rates. • Automated 75% of processes, significantly reducing manual labor. Manging Team ( average 30 Affiliate Marketing specialiests from 5 countries)
  • CEOFull Time

    volume contact center

    Jan 2019 - Present -6 yrs, 6 months

    • Job Details:a contact center CEO and Digital Marketing Expert who have an outstanding cross-cultural adaptation, ability with broad-based international management experience of multicultural teams in competitive environments , My professional experience spanning more than Twenty three years in contact centers and Digital Marketing environment of multilevel responsibility has been dominated by the implementation and use of cutting-edge call center technology with more than twenty years experience as a contact center Director with major corporations managing a large companies providing several services and activities "inbound , outbound , electronic transactions, digital marketing for several chains local and international in Several industries all over these years, I have been the owner of building an excellent solid service for my customers. Through the ability of being a solid contributor to those companies through Ability to create and present an excellent image of the company and its services to customers, and to coordinate and communicate well with client and management at all levels, to achieve goals in both normal and turbulent times. 8 years Ago i begin to study Marketing and Digital Marketing industry as it is the future of contacting tools with the new world, managed several platforms for Many Brands worldwide.
  • call center managerFull Time

    Mo'men group

    Nov 2005 - Present -19 yrs, 8 months

    Egypt , Cairo

    • Job Details:Is responsible for the daily running and management of a call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Ensure that calls are answered by staff within agreed time scales and in an appropriate manner. Liaise with businesses for which they provide the first response, as well as the third parties who supply products to the center. Coordinate and motivate call centre staff and also coordinate staff recruitment.
  • call center supervisorFull Time

    Americana

    Nov 1999 - Oct 2005 -5 yrs, 11 months

    Egypt , Cairo

    • Job Details:- Job Duties: - Close monitoring on the team members’ productivity through printing and revising periodical reports - Provide each team member with the training plans needed to enhance his monthly outcome. - Ensure the team’s understanding for all the information related to their daily job. - Being able to work laterally with colleagues in joint project in order to enhance the overall department out come. - Handling customer’s complaints and escalations.
  • Education

    • Licentiate of Art in English Language interpretation and Translation

      Cairo University (CU)

      Jan 2009 - Jan 2012 - 3 yr

    Achievements

    I have an outstanding cross-cultural adaptation, ability with broad-based international management experience of multicultural teams in competitive environments , My professional experience spanning 20 years of multilevel responsibility has been dominated by the implementation and use of cutting-edge call center technology with 23 years experience as a call center manager with major corporations managing a large call centers providing several services and activities "inbound , outbound , electronic transactions, for several chains local and international in QSR industry, all over these years, I have been the owner of building an excellent solid service for the customers. Through the ability of being a solid contributor to those companies through Ability to create and present an excellent image of the company and its services to customers, and to coordinate and communicate well with clientele and management at all levels, to achieve goals in both normal and turbulent times

    Skills

    • Call Center Manager
    • Digital Marketing
    • Alcatel Central report App
    • Call Center
    • Microsoft Office
    • Call Center
    • Cisco reports App

    Languages

    • English

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