Basic Info

Wael Youssef

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Service Manager at HITS

Experience Details

Service Manager

Customer Service/Support, Education/Teaching, Human Resources

Manager

- Manage Help Desk Team
- Problems Troubleshooting
- Customers Services Support
- Projects Management
- Support Cases Solving
- Implementing HR Solution


Company Details

HITS

Cairo, Egypt

101-500 employees

Computer Software, Human Resources

http://www.hitssolutions.com

Mar 2016 to present (9 months)
Help Desk Team Leader at HITS

Experience Details

Help Desk Team Leader

Customer Service/Support

Manager

- Manage Help Desk Team
- Customers Support
- Projects Management
- Support Cases Solving
- Implementing HR Solution


Company Details

HITS

Egypt

N/A

Computer Software

www.hitssolutions.com

Oct 2011 to Feb 2016 (4 years 4 months)
Senior Help Desk Consultant at HITS

Experience Details

Senior Help Desk Consultant

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

HITS

Egypt

N/A

Computer Software, Human Resources

N/A

Aug 2007 to Oct 2011 (4 years 2 months)
Technical/Business Consultant at HITS

Experience Details

Technical/Business Consultant

Customer Service/Support

Entry Level

N/A


Company Details

HITS

Egypt

51- 100 employees

Computer Software, Human Resources

N/A

Aug 2005 to Jan 2007 (1 year 5 months)

Achievements


I already have achievements in HR and IT fields as I built a simple system to track the attendance of the employees and built many tiny applications to achieve some business targets

Education

BSc in Computer & Systems Engineering

Education Details

BSc

Computer & Systems Engineering, Computer Section

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1998 - 2003
College Diploma in Secondary Education

Education Details

College Diploma

Secondary Education

Altawfikia Secondary School, Egypt

A / Excellent / 85 -100%

N/A

N/A

Altawfikia Secondary School
1995 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Altawfikia Secondary School

Egypt

1998

A / Excellent / 85 -100%

N/A

Altawfikia Secondary School
1998

Certifications

Certificate details

Visual Studio.Net

Feb 2003

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

MS SQL Server 2000 Administration

Feb 2006

Virgitech, Egypt

N/A

Training/Course Details

MS SQL Server 2000 with Transact SQL

Feb 2007

Virgitech, Egypt

N/A

Training/Course Details

Project Management

Jul 2007

HITS Internal Training Course, Egypt

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalyticalArabicComputer & Systems EngineeringComputer SectionComputer SoftwareCreativeCustomer ServiceCustomer SupportDetailsEnglishGraphic DesignHelp Desk Team LeaderHuman ResourcesHuman Resources (HR)LeaderLearning New TechnolgiesListening Light MusicsMS SQL Server 2000 AdministrationMS SQL Server 2000 With Transact SQLMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft SQL ServerMicrosoft VisioMicrosoft WindowsMicrosoft WordNature PhotographyPlanningPresentation SkillsProblem SolverProject ManagementQuality ControlSQL QueryingSecondary EducationSelf StudyingSenior Help Desk ConsultantService ManagerSupportSupportiveSurfing InternetTeachingTechnical/Business ConsultantVisual Studio.Net

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Medium

:

5-7 years

Teaching

Teaching

: Advanced

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: High

:

More than 7 years

Quality Control

Quality Control

: Intermediate

: Medium

:

1-3 years

Microsoft Project

Microsoft Project

: Intermediate

: Medium

:

3-5 years

Microsoft Access

Microsoft Access

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

SQL Querying

SQL Querying

: Advanced

: Extreme - I love it!

:

More than 7 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

More than 7 years

Graphic Design

Graphic Design

: Intermediate

: Medium

:

5-7 years

Key Skills

Analytical, Leader, Creative, Problem Solver, Supportive

Online Presence

http://eg.linkedin.com/in/waelguirguishttp://www.facebook.com/wael.guirguishttp://twitter.com/wael.guirguishttps://waelguirguis.blogspot.com/

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