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Wael Eldessouki

16 years customer service experience

Cairo, Egypt
  • Customer Service
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint

Work Experience

  • Director, Customer Experience Operation Support at Mobily

    Nov 2013 to Mar 2014 · 4 Months
  • Director,Complaint Management & Operation Support at Mobily

    Apr 2011 to Oct 2013 · 2 Years 2 Months
  • Director, Customer Care Planning & Development at Mobily

    Feb 2007 to Jan 2011 · 3 Years 2 Months
  • Customer Care MIS Manager at Mobily

    Sep 2005 to Jan 2007 · 1 Years 7 Months

View 3 more experiences

Education

  • Bachelor's Degree in Foreign Trade

    Helwan University Cairo - Egypt 1993 to 1997 · 4 Years
  • High School - Thanaweya Amma

    College de Lasalle - Egypt 1993

Skills
Tools and Fields of Expertise

  • Customer Service
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Computer
  • Communication Skills
  • GSM
  • customer service
  • customer experience
  • performance
  • Human Resources (HR)
  • Business Planning
  • Quality Assurance
  • Social media
  • Project Management

Languages

  • Arabic

    Fluent
  • English

    Advanced
  • French

    Advanced

Training & Certifications

  • COPC registered coordinator

    COPC · 2007