Wael Eldessouki

Customer Care MIS ManagerFull Time

• Job Details:Key Achievements: • Successfully established the budget and MIS functions in the Customer Care department. • Created headcount models and implemented headcount forecasting and planning for all Customer Care functions. • Streamlined operations through development of the Customer Care organisation chart, job grading and collating the job descriptions for all Customer Care positions • Successfully developed statistical call volume analysis to support headcount forecasting and budgeting. • Developed and implemented regression models for customer demand projection and the statistical and financial models required for business cases and feasibility studies purposes.