Wael Medhat El Gohary

IT Senior System AdministratorFull Time

• Job Details: Duties: • Windows System and security Administrator: control user accounts, profiles and emails on windows (using Active Directory). • Microsoft Exchange Server 2010 Administrator. • Office 365 (Exchange Online) Administrator. • Responsible for controlling internet usage using TMG server 2010. • Responsible for assigning IPs Using DHCP Server (MAC address filtering). • Responsible for creating Group Policies using GPMC. • Responsible for ESET NOD32 server administration console. • Responsible for WSUS (Windows Server Update Service). • Responsible for Lumension Endpoint Security Server. • Responsible for deploying/installing patches and updates for network PCs. • Responsible for Network Monitoring Server (OPManager). • Responsible for accessing shared folders for domain users. • Responsible for Service Desk Plus and Desktop Central Servers (ITIL based applications) • Provide Technical Support to the internal users. • Repairing malfunctioned PCs.

Help DeskFull Time

• Job Details:Duties: • Provide technical support and troubleshoot any problems facing customers with their MAC (OSX, IOS) devices.

IT Technical Support (Help Desk)Full Time

• Job Details:Duties: • Provide Data/Voice Technical Support to the internal users. • Repairing malfunctioned PCs. • Dealing with wide brands of applications like Siebel, NTS, Remedy user, Remote applications, Citrix.