Wael Mohamed Amer

Global Solutions Support Team ManagerFull Time

• Job Details:o Coach and support team a 24/

Systems Analyst (BI & DWH)Full Time

• Job Details:o Managing and maintaining Business Objects application and its generated reports. 5 o Lead the integration efforts for merging BI platforms with enterprise systems and applications. o Handle all technical changes to the production applications (projects and change requests) o Troubleshoot BI tools, systems, and software; performance-tune these applications as necessary. o Evaluate and select database/data warehouse components, including hardware, relational database management systems, ETL software, metadata management tools and database design solutions. o Investigate and efficiently resolve basic trouble tickets and customer complaints. o Conduct research and make recommendations on BI products, services, and standards in support of procurement and development efforts. o Managing and maintaining IBM DataStage application as data extraction, transformation, and loading tool, and all data extraction jobs implemented. o Administrating and maintaining all data extraction jobs (Voice Usage, Prepaid Usage, Internet Usage, SMS traffic, Market Share,etc). o Managing and maintaining Risk & High Usage applications. o Handling all reported major/crises incidents related to DWH application. o Managing and maintaining Revenue Accuracy & Revenue Office systems (Using ETL technology, and ODI tool).

Systems Analyst (CRM)Full Time

• Job Details:o Managing and maintaining Siebel application as a CRM main frontline application used by VF EG CallCenter agents communicating with all backend systems on read/write basis. o Managing and maintaining TIBCO middleware application, handling its instances deployment and maintenance while communicating as the main middleware communicating with the other back end systems executing the actions and requests from other online front end applications. o Investigate and efficiently resolve basic trouble tickets and customer complaints. o Managing and maintaining Vodafone loyalty system. o Administrating TIBCO HAWK application, creating managing health checks on CRM environment nodes invoking certain actions upon triggered requests. o Managing and maintaining Vodafone MNP system, daily activation and deactivation windows (for PortIn and PortOut requests). o Handling all CRM related technical individual incidents reported by Vodafone call centre agents. 6 o Handling all reported major/crises incidents related to CRM application, under the umbrella of crises management process.