Wael AbdelMagied

IT DirectorFull Time

IT Infrastructure ManagerFull Time

IT Infrastructure & Operations ManagerFull Time

• Job Details:Operation Management Responsibilities • Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance. • Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management. • Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics. • Maintains overall security of the network, systems, and data. • Ensures high availability of critical business systems. • Owns and maintains strict controls on data/system backups and recover ability. • Manage team members in their daily activities as well as supporting business projects. • Develop and manage relationships with vendors in support of team augmentation and systems support. • Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements. Strategy & Planning Responsibilities • Maintain team by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies • Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions • Maintain quality service by establishing and enforcing organization standards • Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy. • Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, data retention standards, etc. • Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity). • Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc. • Establish and implement 'best-practice' standards as well as departmental policies and procedures.