Basic Info

Wael Salah

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT System Administrator at A101 LLC

Experience Details

IT System Administrator

IT/Software Development

Experienced (Non-Manager)

• Conduct network troubleshooting to segregate and identify general network problems.

• Maintain all local software and hardware licensing to ensure conformance.

• Perform as back-up support on entire workflow systems for Ad Print and Production Services.

• Support in workflow evaluation and improvement.

• Maintain server, upgrade, secure, system backups and disaster recovery preparation.

• Support implementation and planning of deletions, additions and major changes to support regional infrastructure

• Recommend software and hardware solutions comprising of upgrades and new acquisitions.

• Install software, maintain and introduce training as needed.


Company Details

A101 LLC (multinational)

Cairo, Egypt

51-100 employees

Retail

A101.com.eg

Oct 2015 to present (1 year 2 months)
System Admin at CIC - Canadian International College

Experience Details

System Admin

IT/Software Development

Entry Level

N/A


Company Details

CIC - Canadian International College

Cairo, Egypt

501-1000 employees

Education

http://cic-cairo.com/cic/index.php

Nov 2014 to Sep 2015 (10 months)
IT Infrastructure engineer (Project Contract) at Qatar Foundation (QSTP)

Experience Details

IT Infrastructure engineer (Project Contract)

IT/Software Development, Project/Program Management, Quality

Experienced (Non-Manager)

• installing and configuring computer hardware operating systems and applications;
• Support clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults
• replacing parts as required;
• providing support, including procedural documentation and relevant reports
• following diagrams and written instructions to repair a fault or set up a system
• setting up new users' accounts and profiles and dealing with password issues
• responding within agreed time limits to call-outs
• working continuously on a task until completion (or referral to third parties, if appropriate)
• prioritising and managing many open cases at one time
• testing and evaluating new technology;


Company Details

Qatar Foundation (QSTP)

Qatar

N/A

Education

http://www.qf.org.qa/

May 2014 to Oct 2014 (5 months)
IT Engineer at LAFARGE EGYPT

Experience Details

IT Engineer

IT/Software Development

Experienced (Non-Manager)

Provide phone and in-person support to users in the areas of phone and in-person support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.


Company Details

LAFARGE EGYPT

Cairo, Egypt

More then 1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.lafarge.com

Sep 2012 to Apr 2014 (1 year 7 months)
Technical Support at TE Data

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

• Handle incoming calls from Customers
• Interface directly with the customers to figure out the confronted problems in order to resolve it
• Follow-up on customer cases
• Manage billing problems
• Manage technical problems


Company Details

TE Data

Cairo, Egypt

More then 1000 employees

Internet/E-commerce

www.tedata.net.eg

Aug 2010 to Dec 2011 (1 year 4 months)
HelpDesk at Trust I.G

Experience Details

HelpDesk

IT/Software Development

Experienced (Non-Manager)

• Solving technical problems, maintaining & repairing hardware, installing, reinstalling and relocating system components and PCs.
• E- Marketing.
• Maintain network to be sure the work flow goes smoothly.
• Operating performance in the head office and all branches office


Company Details

Trust I.G

Cairo, Egypt

51-100 employees

Airlines/Aviation

N/A

Oct 2007 to Apr 2009 (1 year 6 months)

Achievements


Best employee of the quarter 2013


Top performers on the floor 3 times in 2010.

TE Data recognition letter 2011


A101 L.L.C Mar 2015 Establish “A101EG Domain” Nov 2015 Design NPLS & WIMAX Connection Plan Lafarge Middle East and Africa Feb 2013 Migrating from IBM lotus notes To Google Gmail Exchange Aug 2013 Managed Windows XP / 7 upgrade of 200 Machine to specific Lafarge security standards Qatar Science and Technology Park, IT infrastructure Engineer Mar 2012 Planning network infrastructure project TE Data Feb 2011 Top Floor Agent Jul 2011 Technical/ Soft Skills Trainer

Education

BSC in BUSINESS MANAGEMENT

Education Details

BSC

BUSINESS MANAGEMENT

SPECIALIZED STUDIES ACADEMY, Egypt

C / Good / 65 - 75%

N/A

N/A

SPECIALIZED STUDIES ACADEMY
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Zaitoun

Egypt

2002

C / Good / 65 - 75%

N/A

Zaitoun
2002

Certifications

MCTS
May 2012

Certificate details

MCTS

May 2012

N/A

N/A

N/A

Microsoft Certified Technology Specialist

MCSA 2008
May 2012

Certificate details

MCSA 2008

May 2012

N/A

N/A

N/A

Microsoft Solutions Associate

MCITP
May 2012

Certificate details

MCITP

May 2012

N/A

N/A

N/A

Microsoft Certified IT Professional server administrator 2008

CCNA
May 2012

Certificate details

CCNA

May 2012

N/A

N/A

N/A

Cisco Certified Network Associate

A+& N+
Sep 2008

Certificate details

A+& N+

Sep 2008

N/A

N/A

N/A

Cisco Essentials ITE&ITS Cisco Academy Training Center CATC

I.C.D.L
Aug 2007

Certificate details

I.C.D.L

Aug 2007

N/A

N/A

N/A

I.C.D.L (UNESCO): Misr Learn S.A.E

Training and Courses

Training/Course Details

MCITP

May 2012

Microsoft

*Administrating Windows Server 2008 / 2008 R2 *Active Directory *DNS / DHCP

CCNA at Cisco
Feb 2012

Training/Course Details

CCNA

Feb 2012

Cisco

N/A

Training/Course Details

Office 365

Nov 2015

Microsoft

Exchange and one drive

Training/Course Details

Symantec Endpoint

Dec 2015

Symantec

N/A

Training/Course Details

Microsoft Azure

Jan 2016

Microsoft

Cloud Computing Platform & Services

Training/Course Details

Microsoft Server 2012

Nov 2015

Microsoft

Windows Server 2012 / 2012 R2

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Last update was today

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Profile Skills and Keywords

A+& N+A101 LLCAirlinesArabicAviationBUSINESS MANAGEMENTCCNAConstruction - Industrial Facilities And InfrastructureCustomer ServiceDetails-orientedE-commerceEducationEnglishHelp DeskHelpDeskI.C.D.LITIT EngineerIT Infrastructure Engineer (Project Contract)IT System AdministratorInternetLearningMCITPMCSA 2008MCTSMicrosoft AzureMicrosoft Server 2012Microsoft Office 365Microsoft OutlookMicrosoft WindowsNetworkingNetworksOffice 365OrganizerProblem SolverProgram ManagementProjectQuality AssuranceQuality ControlRetailServersSoftware DevelopmentSportsSupportSupportiveSymantecSymantec EndpointSystem AdminSystem AdministratorTeam PlayerTechnical SupportWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Advanced

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

5-7 years

Windows Server 2012

Windows Server 2012

: Advanced

: High

:

1-3 years

Microsoft Office 365

Microsoft Office 365

: Advanced

: High

:

1-3 years

Networking

Networking

: Advanced

: High

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

5-7 years

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

1-3 years

Symantec

Symantec

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Help Desk

Help Desk

: Expert

: High

:

More than 7 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

5-7 years

System Administrator

System Administrator

: Advanced

: Extreme - I love it!

:

3-5 years

Servers

Servers

: Intermediate

: High

:

3-5 years

Key Skills

Organizer, Problem Solver, Details-oriented, Team Player, Supportive

Online Presence

eg.linkedin.com/pub/wael-rosdhy/52/a29/140/https://www.facebook.com/#!/wael.hosainy

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