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wael mostafa

Charter flights and private jets commercial supervisor at Spotair

Heliopolis, Cairo, Egypt

Work Experience

  • Charter flights and private jets commercial supervisorFull Time

    Spotair

    Jan 2019 - Present -6 yrs, 6 months

    Egypt , Cairo

    • Job Details:Responsible for the strategic direction of the sales team in the assigned territories by defining the optimal way in increasing sales through commercial actions and partnerships.  Assisting the Sales and Marketing Manager in providing guidance, direction, and leadership to the sales team achieving all the department primary goals.  Developing commercial proposals for the lease/sale of rroup portfolio aircraft maintaining commercial awareness of the opportunities pursued, identifying the risks, and ensuring that contracts are commercially viable to pursue, secure and implement.  Preparing and negotiating contract documentation with customers and working closely with the Legal team in drafting and executing such sale/lease agreements ensuring the maximum benefit and minimizing the risk.  Formulating and implementing B2B strategies with the sales team maximizing the company revenue from existing accounts and driving streams from new businesses.
  • Property Consultant - Real EstateFull Time

    Blue Rock

    Apr 2016 - Dec 2018 -2 yrs, 8 months

    Egypt , Cairo

    • Job Details:Finding new clients, creating a strong referral pipeline and building powerful relationships with them.  Visiting sites collecting available properties information and photographs then starting marketing and promoting these properties for sale/rent.  Representing the sellers in negotiation with prospective buyers, advising clients, and helping buyers to decide what they want to buy.  Generating lists of properties that are compatible with buyer’s needs and financial resources.  Accompanying buyers during their visits and property inspections advising them on the suitability and value of the properties they are visiting.
  • Ground operation duty officerFull Time

    ZAS- Aviation services

    May 2011 - Dec 2015 -4 yrs, 7 months

    • Job Details:Preparing quotations for ground handling and airport fee, followed up with aircrafts movements.  Providing all required necessary services for aircraft as fuel arrangement, water service, catering, transport management, hotel booking over fly and landing permits.  Preparation of pre-flight budget reports, after flight expense reports and final cost reports per each flight.  Supervising and reporting the performance of ground operations agents, time schedule, duty hours, customer care and feedback.  Monitoring all updates related to operational requirements issued by airline customers (Manuals/Bulletins) and appropriate authorities (NOTAMs/Circulars) and updating all concerned accordingly, (Ops logbook- verbal shift brief and OPS MEMO). Etihad
  • Customer Service Team LeaderFull Time

    Palm hills development

    Mar 2010 - Apr 2011 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Establishing a strong relation of trust by professionally answering customer inquiries and settling disputes.  Communicating with customers through various channels (emails, calls, &face to face).  Liaise with all and different internal department resolving customer issues.  Escalating critical cases of customer grievance and delayed responses from other internal departments to customer care after all possible solutions within authority have been referred to.  Coordinate, Book and escort the customers in site visits.  Coordinating the handover of ready units with Technical Customer Care Engineering department.  Staying up to date with the latest happenings and events on both company and market levels.  Documenting every case in daily log and updating it to management on a weekly basis
  • Education

    • Bachelor's Degree in Commerce english section

      Ain Shams University (ASU)

      Jan 1996 - Jan 2000 - 4 yr

    • High School - Thanaweya Amma

      English school

      Jan 1996 

    Skills

    • Customer Service
    • Air ticketing
    • Logistics
    • Sales

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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