
wael mostafa
Charter flights and private jets commercial supervisor at Spotair
Heliopolis, Cairo, EgyptWork Experience
Charter flights and private jets commercial supervisorFull Time
Spotair
Jan 2019 - Present -6 yrs, 6 months
Egypt , Cairo
- Job Details:Responsible for the strategic direction of the sales team in the assigned territories by defining the optimal way in increasing sales through commercial actions and partnerships. Assisting the Sales and Marketing Manager in providing guidance, direction, and leadership to the sales team achieving all the department primary goals. Developing commercial proposals for the lease/sale of rroup portfolio aircraft maintaining commercial awareness of the opportunities pursued, identifying the risks, and ensuring that contracts are commercially viable to pursue, secure and implement. Preparing and negotiating contract documentation with customers and working closely with the Legal team in drafting and executing such sale/lease agreements ensuring the maximum benefit and minimizing the risk. Formulating and implementing B2B strategies with the sales team maximizing the company revenue from existing accounts and driving streams from new businesses.
Property Consultant - Real EstateFull Time
- Job Details:Finding new clients, creating a strong referral pipeline and building powerful relationships with them. Visiting sites collecting available properties information and photographs then starting marketing and promoting these properties for sale/rent. Representing the sellers in negotiation with prospective buyers, advising clients, and helping buyers to decide what they want to buy. Generating lists of properties that are compatible with buyer’s needs and financial resources. Accompanying buyers during their visits and property inspections advising them on the suitability and value of the properties they are visiting.
Ground operation duty officerFull Time
ZAS- Aviation services
May 2011 - Dec 2015 -4 yrs, 7 months
- Job Details:Preparing quotations for ground handling and airport fee, followed up with aircrafts movements. Providing all required necessary services for aircraft as fuel arrangement, water service, catering, transport management, hotel booking over fly and landing permits. Preparation of pre-flight budget reports, after flight expense reports and final cost reports per each flight. Supervising and reporting the performance of ground operations agents, time schedule, duty hours, customer care and feedback. Monitoring all updates related to operational requirements issued by airline customers (Manuals/Bulletins) and appropriate authorities (NOTAMs/Circulars) and updating all concerned accordingly, (Ops logbook- verbal shift brief and OPS MEMO). Etihad
Customer Service Team LeaderFull Time
Palm hills development
Mar 2010 - Apr 2011 -1 yr, 1 month
Egypt , Cairo
- Job Details:Establishing a strong relation of trust by professionally answering customer inquiries and settling disputes. Communicating with customers through various channels (emails, calls, &face to face). Liaise with all and different internal department resolving customer issues. Escalating critical cases of customer grievance and delayed responses from other internal departments to customer care after all possible solutions within authority have been referred to. Coordinate, Book and escort the customers in site visits. Coordinating the handover of ready units with Technical Customer Care Engineering department. Staying up to date with the latest happenings and events on both company and market levels. Documenting every case in daily log and updating it to management on a weekly basis
Education
Bachelor's Degree in Commerce english section
Ain Shams University (ASU)Jan 1996 - Jan 2000 - 4 yr
High School - Thanaweya Amma
English schoolJan 1996
Languages
Arabic
FluentEnglish
Fluent