Wael Ahmed Abdelhameed

IT ManagerFull Time

• Job Details:▪︎ Manage the IT Team responsible for providing IT support to the end-users. ▪ Ensure all the IT support tickets are addressed within a timely manner. ▪ Lead the team responsible for managing the Servers and Network Infrastructure. ▪ Monitor performance of the Information technology systems and provide recommendations for improvements. ▪ Implement and enforce the policies, and procedures as per the corporate standards. ▪ Regularly review the security of the infrastructure and address the vulnerabilities. ▪ Develop, implement and manage the IT strategy and budget and ensure the strategy supports the company’s business objectives including ongoing development in response to the fast-changing business environment. ▪ Develop and implement IT-related plans and procedures. ▪ Provide technical direction to IT delivery teams. ▪ Ensure that robust contingency, risk management, and business continuity plans are in place for IT services and that these are coordinated with the general business continuity plans. ▪ Maintain and enforce standards and protocols for the use of information and communication technologies. ▪︎Manage the IT team and develop its skillset in line with the professional development requirements for IT, including, business analysis, program, and project management. ▪ Lead on the implementation of the IT strategy, specifically the IT infrastructure and corporate IT program portfolio, reporting to senior management on issues and risks. ▪ Take overall responsibility for the portfolio of programs delivering IT investment. ▪ Manage IT strategic sourcing and procurement, and support IT strategic sourcing and procurement. ▪ Lead on the co-ordination of IT-related activity across all departments, actively prioritizing competing programs and projects and allocating available resources effectively to drive the greatest return on investment. ▪ Inspire creativity and flexibility in the management and application of IT. ▪ Take responsibility for the development and implementation of information security in accordance with the information management strategy, ensuring all statutory requirements are met. ▪ Take responsibility for the development, delivery, and/or monitoring (as appropriate) of the IT service delivery by IT service providers and the contracts with key suppliers. ▪ Monitor and manage the performance of IT-related systems and services, in respect of their contribution to business performance and the meeting of client KPIs. ▪ Provide regular assessments of delivery against strategic objectives and budget. ▪ Establish strong working relationships with IT service providers, working jointly to improve cost-effectiveness, and to assure value for money, delivery performance, customer satisfaction, and innovation. ▪ Demonstrate the contribution that technology can make to business objectives, defining strategy, validating business needs, and taking into account the opportunities afforded by technology developments coupled with the implications of change on services and all stakeholders. ▪ Build positive relationships with the key stakeholders in the business, ensuring that the IT strategy and service are developed to meet business needs Develop a continuous service improvement culture within IT to ensure that it supports the business needs.

IT ManagerFull Time

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