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Customer Support Representative at Golden Pet Insurance
Work Experience
Customer Support Representative
Golden Pet Insurance
Sep 2023 - Present -3 yrs, 1 month
- Job Details:Delivered exceptional customer support through phone, email and chat channels, ensuring timely and professional resolution of customer inquiries and concerns. Managed customer complaints and escalations effectively maintaining high level of customer satisfaction and retention. Collaborated with cross functional teams to resolve complex customer issues.
Corner Retails
Mar 2020 - Aug 2023 -3 yrs, 5 months
- Job Details:Identified customer needs and recommended suitable products and services, consistently delivering excellent customer experiences. Developed and maintained strong relationships with clients to encourage repeat business and customer loyalty. Achieved and exceeded sales targets through effective communication, negotiation and persuasion skills.
Education
Bachelor's Degree in Biomedical Science
Kesmonds International UniversityJan 2018 - Jan 2020 - 2 yr
Skills
- Excellent verbal and written communication skills
- Conflict Resolution and Problem Solving
- attention to details and accuracy
- CRM Software Proficiency
- Sales and upselling techniques
- Ability to work under pressure
- Multitasking and time management
- Negotiation and Interpersonal Skills
- Interpersonal ability
- Attention to details
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