vusala vusala

Client Service Representative

• Job Details:Responding to customer inquiries via chat, email, and social media; providing accurate information about products and services; resolving customer complaints and issues in a professional manner; assisting customers with orders, refunds, and account inquiries; maintaining customer records and updating CRM systems; ensuring a positive customer experience by offering friendly and efficient support; collaborating with other teams to resolve complex customer issues; identifying common customer concerns and suggesting improvements; managing multiple tasks while meeting response time and quality standards.

Patient Services Advisor

• Job Details:Greets patients and ascertains their need in a professional manner; provides clerical support for an assigned department or area and coordinates daily patient activity; promptly answers and screens phone calls for the area, routing calls as appropriate within established customer service guidelines; ensures patients understand test instructions and preparations; provides directions to areas of the hospital and other general information; obtains and verifies patient insurance information; accurately completes orders for billing purposes in accordance with computer system protocol.

Front Office Executive

• Job Details:Answering all incoming calls and directing calls appropriately; keeping a record of all telephone calls and other messages; monitoring call queue and overseeing number of team members on phones at all times; ensuring high quality care for all patients coming to hospital; monitoring the flow of patient check in and check out; keeping patients informed of delays; ensuring that patients who come without appointments but who need urgent consultation are seen in a logical and non-disruptive manner; liaising with other agencies on behalf of doctors as and when directed; when registering new patients explain practice arrangements and formal requirements to new patients and those seeking temporary cover; attend from office meetings and relay pertinent information to front office team members timely; attend periodic training sessions and meetings pertinent to position.