Basic Info

Mohamed abd el samee

7 years

Doha, Qatar

Bachelor's Degree

Experienced

Work Experience

Supervisor at Kahramaa

Experience Details

Supervisor

Administration

Experienced (Non-Manager)

Job Title : Emergency Supervisor (Water Department )
Job Description :
1- Mange complaint received by call center
2- Control and distribute technician teams
3- Achieve the required response time and repairer time
4- Solve the problem and achieve KPI
5- Reporting to the higher level of management (weekly report-Monthly report).

Employer Country : Qatar –Doha
From : October 2013 To : Date


Company Details

Kahramaa

Doha, Qatar

More than 1000 employees

Government

N/A

Oct 2013 to present (3 years 2 months)
Sales Executive. at TE Data

Experience Details

Sales Executive.

Sales/Retail

Experienced (Non-Manager)

1- Mange store sales and achieve sales target.
2- Monitor sales operation and keep quality of it.
3- Mange staff issues and handle their needs.
4- Create tasks schedule and make sure that task done within the company policy
5- Reporting to the higher level of management (weekly report-Monthly report).


Company Details

TE Data

Cairo, Egypt

More then 1000 employees

Internet/E-commerce

N/A

Jan 2013 to Mar 2013 (2 months)
Call center Team leader at Ecco contact center (Vodafone call center)

Experience Details

Call center Team leader

Customer Service/Support

Experienced (Non-Manager)

1- Self motivated.
2- Time management skills.
3- Leadership skill and ability to Assessment of the situation and make a Decision.
4- Excellent communication and Negotiations skills.
5- Ability to learn new things quickly.
6- Patient and able to work under Pressure.
7- Target oriented and organized.
8- Ability to work on team and follow the Rules.
9- Good personality.


Company Details

Ecco contact center (Vodafone call center) (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Oct 2011 to Dec 2012 (1 year 2 months)
Sales Team leader at Ecco contact center

Experience Details

Sales Team leader

Customer Service/Support

Experienced (Non-Manager)

6- Control the floor.
7- Handel any new issue happen in the floor.
8- Mange my team issue.
9- Control Sales and achieve Target.
10- Reporting to the higher level of management (weekly report-Monthly report).


Company Details

Ecco contact center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

May 2011 to Oct 2011 (5 months)
Executive sales at Vodafone

Experience Details

Executive sales

Operations/Management, Customer Service/Support

Senior Management (e.g. VP, CEO)

N/A


Company Details

Vodafone

cairo., Egypt

More then 1000 employees

Marketing and Advertising, Telecommunications

N/A

Mar 2008 to Apr 2011 (3 years 1 month)

Education

Bachelor's Degree in account

Education Details

Bachelor's Degree

account

Banha University, Egypt

C / Good / 65 - 75%

N/A

N/A

Banha University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

banha high school

Egypt

1998

B / Very Good / 75 - 85%

N/A

banha high school
1998

Training and Courses

English at auc
Jan 2003

Training/Course Details

English

Jan 2003

auc

general English

computer at auc
Mar 2001

Training/Course Details

computer

Mar 2001

auc

ICDL

Training/Course Details

soft skills

Apr 2006

Vodafone teame

N/A

Training/Course Details

time manegement

Jul 2008

Vodafone teame

N/A

Training/Course Details

Types of customer

Feb 2009

Vodafone teame

N/A

Training/Course Details

complain is an opportunity

Oct 2010

Vodafone teame

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountAdministrationArabicBusiness DevelopmentBusiness-orientedCall Center Team LeaderComplain Is An OpportunityComputerConsumer ServicesCustomer ServiceCustomer ServicesE-commerceEcco Contact Center (Vodafone Call Center)EnglishExecutive SalesGovernmentHandles StressInteractiveInternetManagementMarketing And AdvertisingMicrosoft OfficeOrganizerRetailSalesSales Executive.Sales Team LeaderSoft SkillsSupervisorSupportTeam PlayerTelecommunicationsTime ManegementTypes Of Customer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer services

customer services

: Expert

: Extreme - I love it!

:

3-5 years

sales

sales

: Advanced

: High

:

3-5 years

Key Skills

Business-oriented, Organizer, Handles Stress, Interactive, Team Player

Online Presence

https://www.facebook.com/vody22

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