VA

Vivianne Adel

team Leader at Sutherland global Services

Alexandria, Egypt

Work Experience

  • team LeaderFull Time

    Sutherland global Services

    Oct 2015 - Present -9 yrs, 8 months

    Egypt , Alexandria

    • Call back and escalation ManagerFull Time

      Sutherland Global services

      Nov 2013 - Oct 2015 -1 yr, 11 months

      Egypt , Alexandria

      • Sr. customer service representative (Bell Canada program)Full Time

        Sutherland Global services

        Jun 2012 - Nov 2013 -1 yr, 5 months

        Egypt , Alexandria

        • customer service representative (AT&T program)Full Time

          Sutherland Global services

          Oct 2011 - Jun 2012 -8 months

          Egypt , Alexandria

            • Education

            • Bachelor's Degree in business administration

              Alexandria University (ALEXU)

              Jan 2005 - Jan 2009 - 4 yr

            • High School - Thanaweya Amma

              notre dame de sion

              Jan 2004 

            Skills

            • Customer Service
            • PC proficiency/MS office.
            • Teaching
            • managment

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            • French

              Fluent

            Training & Certifications

            • TMU ( team manager university ) freshman phase

              Sutherland global service·2017

            • Six sigma Yellow Belt

              Sutherland global service·2017

            • Level 1 in Russian language

              the russian center·2016

            • Coaching to Drive

              Sutherland global service·2016

            • Diploma practical of professional French 3rd stage

              Alexandria university ·2008

            • Diploma practical of professional French 2nd stage(

              Alexandria university ·2006

            • Diploma practical of professional French 1st stage

              Alexandria university ·2005
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