Viveesh Krishna panicker

IT Infrastructure & Operations Manager

• Job Details:Executed ITSM practices for efficient incident, problem, and change management, reducing downtime by 30% and improving service resolution time by 40%. Led a team of 10 IT professionals, implementing the help desk system (Kaseya) and lowering first response time to under 2 hours and average ticket close time to under 2 days. Designed, managed, and maintained the organization's IT infrastructure and systems, ensuring high availability with over 98% uptime year-over-year. Led a strategic digital transformation initiative by migrating legacy on-premises infrastructure to a scalable hybrid cloud model on Microsoft Azure, achieving a 30% reduction in operational costs while enhancing agility and business continuity.

Regional IT Manager

• Job Details:Designed, deployed, and maintained global enterprise infrastructure across 5 regional offices, ensuring 99.99% uptime. Spearheaded the deployment and management of virtualization platforms using VMware and later on Nutanix, resulting in a 50% reduction in physical server requirements and cutting energy consumption by 35%. Supported 50+ users and 100+ endpoints in one location (2008-2014), later expanding to support 150+ users and 200+ endpoints across 13 global locations.

Senior IT Consultant

• Job Details:Provided on-call IT technical support, resolving server and network issues for high-profile clients including Sony Ericsson, CNN, and the BBC in Dubai. Performed 2000+ hands-on fixes at the desktop and server level, including installing and upgrading operating systems and software, improving system reliability by 30%. Mentored junior engineers, enhancing technical skills and knowledge in IT infrastructure, improving team efficiency and client satisfaction.