Basic Info

Mervat shawky

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service representative at Hsbc electronic and data service delivery

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Hsbc electronic and data service delivery (multinational)

Cairo, Egypt

More then 1000 employees

Banking, Consumer Services

www.hsbc.com.eg

Jul 2013 to present (3 years 5 months)
Retail and wealth management officer at Hsbc bank

Experience Details

Retail and wealth management officer

Banking

Experienced (Non-Manager)

Handling customer's inquiries and complaints and cross sales the bank
Products


Company Details

Hsbc bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Aug 2015 to Jan 2016 (5 months)
Customer service representative at Raya contact center

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Sep 2012 to Jul 2013 (10 months)

Education

BA in faculty of Al Alsun italian dep

Education Details

BA

faculty of Al Alsun italian dep

Ain Shams University, Egypt

C / Good / 65 - 75%

italian language

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nabawia mousa secondary school

Egypt

2007

A / Excellent / 85 -100%

N/A

nabawia mousa secondary school
2007

Certifications

icdl
Sep 2011

Certificate details

icdl

Sep 2011

N/A

N/A

N/A

N/A

berlitz
Apr 2012

Certificate details

berlitz

Apr 2012

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English

Apr 2012

berlitz

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdminstrationArabicBankingBerlitzCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeEnglishFaculty Of Al Alsun Italian DepHard WorkerHsbc Electronic And Data Service DeliveryIcdlInternetItalianLearning LanguagesMicrosoft OfficeProblem SolverRetail And Wealth Management OfficerSocialSupportTourismWatching English Movies

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Italian

Italian

: Fluent

: Advanced

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Little knowledge

: High

:

Less than 1 year

tourism

tourism

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

adminstration

adminstration

: Little knowledge

: Medium

:

Less than 1 year

Key Skills

Communicator, Hard worker, Creative, Problem Solver, Social

Online Presence

vitavatvotaaa@facebook.comvitavatvota@twitter.com

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