Basic Info
Mervat shawky
2 years
Cairo, Egypt
Bachelor's Degree
Experienced
Work Experience
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Insurance Planner at Abu Dhabi Islamic Bank
Experience DetailsInsurance Planner Banking Experienced (Non-Manager) N/A Company DetailsAbu Dhabi Islamic Bank Cairo, Egypt 101-500 employees Banking N/A
Nov 2016 to present (8 months)
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Retail and wealth management officer at Hsbc bank
Experience DetailsRetail and wealth management officer Banking Experienced (Non-Manager)
Handling customer's inquiries and complaints and cross sales the bank Company DetailsHsbc bank Cairo, Egypt More than 1000 employees Banking N/A
Aug 2015 to Jan 2016 (5 months)
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Customer service representative at Hsbc electronic and data service delivery
Experience DetailsCustomer service representative Customer Service/Support Experienced (Non-Manager) N/A Company DetailsHsbc electronic and data service delivery (multinational) Cairo, Egypt N/A Banking, Consumer Services www.hsbc.com.eg
Jul 2013 to Aug 2015 (2 years 1 month)
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Customer service representative at Raya contact center
Experience DetailsCustomer service representative Customer Service/Support Experienced (Non-Manager) N/A Company DetailsRaya contact center Cairo, Egypt More then 1000 employees Consumer Services N/A
Sep 2012 to Jul 2013 (10 months)
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Education
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BA in faculty of Al Alsun italian dep
Education DetailsBA faculty of Al Alsun italian dep Ain Shams University, Egypt C / Good / 65 - 75% italian language N/A Ain Shams University
2007 - 2011
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High School - Thanaweya Amma
High School DetailsThanaweya Amma nabawia mousa secondary school Egypt 2007 A / Excellent / 85 -100% N/A nabawia mousa secondary school
2007
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Certifications
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icdl
Sep 2011
Certificate detailsicdl Sep 2011 N/A N/A N/A
N/A |
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berlitz
Apr 2012
Certificate detailsberlitz Apr 2012 N/A N/A N/A
N/A |
Training and Courses
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English at berlitz
Apr 2012
Training/Course DetailsEnglish Apr 2012 berlitz N/A |
Last update 20 days ago.
Profile Skills and Keywords
AdminstrationArabicBankingBerlitzCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeEnglishFaculty Of Al Alsun Italian DepHard WorkerHsbc Electronic And Data Service DeliveryIcdlInsurance PlannerInternetItalianLearning LanguagesMicrosoft OfficeProblem SolverRetail And Wealth Management OfficerSocialSupportTourismWatching English MoviesSelf-assesed Skills
Fields of Expertise
customer service
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tourism
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adminstration
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Key Skills
Communicator, Hard worker, Creative, Problem Solver, SocialOnline Presence
