Basic Info

Vishwanath Natarajan

3 years

Chennai, India

Bachelor's Degree

Experienced

Work Experience

IT Service Desk Analyst at Babcock Borsig Softtech private limited

Experience Details

IT Service Desk Analyst

Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

Managed global service desk functions like incident and service request management, deployment as well as management of computers
Contributed in managing various activities like maintenance, building new machines and configuration using SCCM
Extended support in managing group policy- Software & Applications Management as well as troubleshooting applications like Outlook, Citrix and RDP
Coordinated with cross functional teams like disk back-up, encryption, asset management and vendor collaboration


Company Details

Babcock Borsig Softtech private limited

chennai, India

501-1000 employees

Engineering Services, Engineering Services, Information Technology Services

www.bbspl.net

Jul 2014 to Dec 2014 (5 months)
IT Consultant at Six sigma soft Solutions private limited

Experience Details

IT Consultant

IT/Software Development, Customer Service/Support, Sales/Retail

Entry Level

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.


Company Details

Six sigma soft Solutions private limited

chennai, India

101-500 employees

Information Technology Services, Information Technology Services, Outsourcing/Offshoring

www.6sos.com

Jan 2013 to Dec 2013 (11 months)
Redhat Linux Certification Course at Mazenet Solutions Private limited (student activity)

Experience Details

Redhat Linux Certification Course

IT/Software Development

Student

Redhat Certified Engineer (RHCE V6) - Attended the linux certification cum training program focussed on technical up skilling and improving the knowledge base


Company Details

Mazenet Solutions Private limited (student activity)

chennai, India

N/A

Jul 2013 to Oct 2013 (3 months)
Service Desk Engineer at Ericsson india Global Services Private Limited

Experience Details

Service Desk Engineer

IT/Software Development, Engineering - Telecom/Technology, Installation/Maintenance/Repair

Entry Level


. Global Service Desk - Incident and Service Request Management.
. Being part of the team, I was taking care of creating new users, adding to domain, Installation of Operating systems, Administering root access, researching on new applications (Windows apps).
. This is a pilot project initiated on April 2011 for the purpose of open source Migration and Cutting costs on Infrastructure. The existing enterprise setup consisting of Windows Operating systems were being migrated to Linux. Including ITIL Change Management processes and procedures were followed.
. This included installation of Ubuntu and Redhat Operating systems on a vast scale and administering the new systems.
. Application Support of Citrix Xenapp, Outlook Setup, Virtual box and Web Services


Projects:

Project Title: Go Open - Migration of Infrastructure and End system from Windows to Linux
Client: Ericsson - Internal
Employment Type: Full-Time Duration: May 2011 - Sept. 2012
Project Location: Not Mentioned Site: Offsite
Role: Network/System Administrator Team Size: 6
Skill Used: Linux Architecture, Shell scripting, Disk backup, Remote support, Putty, SSH, LDAP, ITIL Ticketing system, Active directory, Networking, Redhat, Virtualisation, Citrix Xenapp, Remote Server access.
Role Description: Being part of the team, I was taking care of creating new users, adding to domain , Installation of Linux Operating systems, Administering root access, researching on new applications for the Linux based on the existing Windows apps, Remote support
Project Details: This is a pilot project initiated on April 2011 and the purpose being Open source Migration and Cutting costs on Infrastructure. The existing enterprise setup consisting of Windows Operating systems were being migrated to Linux. This included installation of Ubuntu and Redhat Operating systems on a vast scale and administering the new systems. This also included migration of existing Applications and configuration, installation of new applications into the Linux based systems. Automation of tasks were done using Bash Shell Scripts. The Domain Controller based on Windows Server machines and administered by Active Directory. Windows - Linux Networking was done by Installation of Samba.


Company Details

Ericsson india Global Services Private Limited (multinational)

chennai, India

More than 1000 employees

Telecommunications, Telecommunications, Electronics and Semiconductors

www.ericsson.com

May 2011 to Sep 2012 (1 year 4 months)
Technical Support executive at Infinite Computer Solutions Private Limited

Experience Details

Technical Support executive

IT/Software Development, Logistics/Supply Chain, Sales/Retail

Entry Level

Client: Iyogi Computer and Technical Support, India . Providing Support to the European and American Users.

Role:
. L1 Technical Support Engineer
. Voice Support. Timely Resolution and documentation of Issues.
. Remote Support using tools such as Log me in rescue and RDP applications.
. The Scope of Issues included Application Installation, Troubleshooting, Configuration and Securing the system from attacks using firewall/Antivirus.


Company Details

Infinite Computer Solutions Private Limited (multinational)

Bengaluru, India

More than 1000 employees

Information Technology Services, FMCG, Information Technology Services

www.infinite.com

Apr 2010 to Apr 2011 (1 year)

Education

BE in Computer Science and Engineering

Education Details

BE

Computer Science and Engineering

Anna University Chennai, India

C / Good / 65 - 75%

Computer Networking Algorithms Data Structures Operating Systems Database Management Systems Software Life cycle/Management Microprocessors

N/A

Anna University Chennai
2004 - 2008
High School - Other

High School Details

Other

Velammal Matriculation Higher Secondary School

India

2004

B / Very Good / 75 - 85%

N/A

Velammal Matriculation Higher Secondary School
2004

Training and Courses

Training/Course Details

Redhat Certified Engineer - Linux (RHEL v6)

Oct 2013

Mazenet Solutions Private limited

I understood the basic architecture and working knowledge of Linux Operating systems with a special emphasis on Redhat Server based OS. Practically, we came to know about the network installation of OS, configuration, Command line interface, Shell programming, different types of users, commands and the open source advantage.

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Last update more than 2 months ago.

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Profile Skills and Keywords

Adobe PhotoshopAnalyticalBusiness DevelopmentComputer Science And EngineeringComputer SkillsCricketCustomer ServiceCustomer-orientedEgyptElectronics And SemiconductorsEngineering ServicesEnglishEricsson India Global Services Private LimitedFMCGFriendlyHard WorkerHindiHonestITIT ConsultantIT Service DeskIT Service Desk AnalystInfinite Computer Solutions Private LimitedInformation Technology (IT)Information Technology ServicesInstallationInteractiveInternetJavaLeaderLinuxLogisticsMaintenanceMicrosoft OfficeNetworkingOffshoringOperating SystemsOutsourcingRedhat Certified Engineer - Linux (RHEL V6)Redhat Linux Certification CourseRepairRetailSalesService Desk EngineerSoftware DevelopmentSupportSwimmingTamilTechnical Support ExecutiveTelecommunicationsTransportationWindows Server 2008

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

1-3 years

Java

Java

: Beginner

: High

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Operating Systems

Operating Systems

: Intermediate

: High

:

1-3 years

IT Service Desk

IT Service Desk

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Hard worker, Customer-oriented, Interactive

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