Viola Sgss

Owner

• Job Details:Developed weekly specials that were created with fresh, local ingredients. Determined which items need to be ordered from suppliers and took into account budgetary requirements. Corresponded with online customers to address questions or complaints about products, policies, or shipping methods. Processed and tracked orders and shipments to verify accurate and on-time delivery of products. Utilized proper cleaning techniques to sanitize counters and utensils used in the preparation of raw meat, poultry, fish, and eggs. Maintained well-organized mise en place to keep work consistent. Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Senior Customer Service Associate

• Job Details:Stepped up to assist the customer service manager with complaints and issues during times of department short staffing. Greeted customers and listened closely to problems described to determine solutions. Escalated issues to proper supervisors when standard processes were not effective. Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers. Checked the status of orders and back-ordered products to coordinate efficient shipments. Handled customer inquiries and complaints with professionalism to restore satisfaction. Coached new team members on service techniques and provided scoring through a quality assurance program. Proactively addressed customer concerns to prevent escalations and complaints. Resolved customer service issues using company processes and policies and provided updates to customers. Utilized active listening skills to understand customer needs and provide tailored solutions. Developed and maintained strong relationships with customers to foster repeat business. Optimized customer support by establishing collaborative service environments through targeted operational initiatives.