VIOLA Edward Labib

Assistant Brand Manager / Commercial Operations Lead

• Job Details:Direct end-to-end commercial operations and dealership compliance for premier automotive brands including Kia, Renault, BYD, and GB Auto. Lead comprehensive after-sales operations for GB Auto, overseeing spare parts inventory, maintenance schedules, warranty claims processing, and customer financial compensations. Execute legal documentation and regulatory workflows, including individual vehicle customs release permits, legal powers of attorney, and distributor sales contracts. Oversee procurement strategies and vehicle inventory allocation across distributor channels to maintain optimal stock turnover and satisfy demand target metrics. Reduced fraudulent charges by 50% and minimized operational losses across logistics workflows by enforcing stringent internal controls. Increased customer retention by 20% by aligning commercial sales coordination with rigorous after-sales quality standards.

Senior Reservation & Customer Service Specialist

• Job Details:Managed corporate vehicle reservation systems and fleet allocation to maximize daily operational utilization. Developed tailored rental solutions and upselling strategies, expanding overall service profit margins. Resolved high-priority customer escalations regarding rental rates, contract terms, and insurance coverage.

Operations & Data Specialist

• Job Details:Cleaned, structured, and analyzed operational datasets using advanced Excel functionality to support management decision-making. Evaluated key operational metrics to identify supply chain bottlenecks and optimize logistics delivery speed. Designed automated reporting templates and standardized data entry frameworks to streamline administrative efficiency.