VinodKumar Vasudevan

senior technical support manager / project management

• Job Details:led end-to-end it projects, tracking milestones, dependencies, and ensuring timely delivery. managed cross-functional teams and onshore-offshore coordination for optimal resource use. interfaced with clients and stakeholders to gather requirements, review progress, and resolve issues. monitored slas, kpis, and implemented quality control and continuous improvement initiatives. prepared regular reports and provided mentorship to team members to drive performance.

senior executive - customer support

• Job Details:led operations to ensure business continuity, driving production planning and consistently meeting slas and kpis. trained teams, conducted quality audits, and ensured process compliance through effective documentation. contributed to crm migration, product testing, kaizen initiatives, and served as the primary point of contact for management reporting.