Basic Info

VImal Nadar

7 years

Maharashtra, India

Bachelor's Degree

Experienced

Work Experience

Team Leader at Convergys India Pvt Ltd

Experience Details

Team Leader

Banking, Customer Service/Support, Operations/Management

Experienced (Non-Manager)

• Been part of the customer service industry for over 7 years.
• Experienced with customer interactions and complaint handling. (domestic and international clients)
• Led several teams for projects of Australia customer service centres.
• Won several recognitions in the organisation for outstanding performances.
• A proactive approach to problem solving, a strong focus on quality, and the ability to efficiently and effectively respond to change.
• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
• Able to motivate and lead others in a team environment
• Able to prioritise tasks and workloads in order of importance.
• Track record of delivering results with deadlines.

• In my current role I work as a Team Leader for Optus (An Australian based Telecommunications Company). My profile includes continuous interactions with off-shore clients to ensure that company SLAs are met.
• Lead several process improvement projects on improving customer experience surveys
• Certified in Six Sigma White Belt
• Develop process work flow charts and document process and procedures


Company Details

Convergys India Pvt Ltd (multinational)

Thane, India

More than 1000 employees

Outsourcing/Offshoring

www.convergys.com

Mar 2015 to present (1 year 9 months)
Quality Evaluator at Convergys

Experience Details

Quality Evaluator

Operations/Management, Customer Service/Support

Experienced (Non-Manager)

Currently working as Quality Analyst which involves performing Quality checks of the work actioned.

Calibrating with Team Leaders and clients to ensure uniformity in the process.

Perform root cause analysis to identify process gaps and revenue leakage for business and developing a road map to close these gaps.


Company Details

Convergys (multinational)

Thane, India

More than 1000 employees

Banking, Outsourcing/Offshoring

http://www.convergys.com/

Aug 2009 to Mar 2015 (5 years 7 months)

Achievements


• Led several teams for projects of Australia customer service centres. • Won several recognitions in the organisation for outstanding performances.

Education

B.sc (Maths) in Maths

Education Details

B.sc (Maths)

Maths

Madurai Kamaraj University, India

C / Good / 65 - 75%

Specialized in Mathematics

N/A

Madurai Kamaraj University
2010 - 2013
High School - Other

High School Details

Other

St.Lawrence High School

India

2013

B / Very Good / 75 - 85%

N/A

St.Lawrence High School
2013

Certifications

Advance Excel
Jun 2014

Certificate details

Advance Excel

Jun 2014

95 out of 100

N/A

N/A

NIIT

Completed Advance Excel

Training and Courses

Training/Course Details

Six Sigma White belt

Jan 2013

Convergys

Completed Six Sigma white belt certifications

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

Advance ExcelBankingBusiness-orientedConvergysConvergys India Pvt LtdCustomer ServiceCustomer-orientedEnglishHandles StressHindiListening To Soft MusicManagementMarathiMathsNew ChallengesOffshoringOutsourcingPlanning CricketQuality EvaluatorSix Sigma White BeltSupportSupportiveTamilTeam LeaderTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Marathi

Marathi

: Fluent

: Fluent

: Fluent

: Intermediate

Tamil

Tamil

: Beginner

: Fluent

: Fluent

: Advanced

Tools and Technologies

Advance Excel

Advance Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Customer-oriented, Handles Stress, Team Player, Supportive

Online Presence

www.rediff.com

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