Viju Gopalakrishna

Work Experience

Ramada by Wyndham Dubai

May 2023 - Jul 2025 -2 yrs, 2 months

Job Details:Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Preserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods and continuously make necessary improvements. Identify customers’ needs and respond proactively to all of their concerns. Lead F&B team by attracting, recruiting, training and appraising talented personnel. Establish targets, KPIs, schedules, policies and procedures. Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Report on management regarding sales results and productivity.

Marriott Hotel Autograph Collection

Dec 2016 - Jan 2022 -5 yrs, 1 month

Rotana Hotel Management Corporation PJSC

Nov 2009 - Nov 2016 -7 yrs

Job Details:Worked as an acting leader on the day-offs and vacations of the in charges. Gave the best support for the daily operation of the restaurant. Managed the work schedule of the restaurant staff. Resolved customer complaints in a professional manner. Checked the customer feedback on food quality and service. Fulfilled the special requirements of guests by enhancing customer satisfaction. Monitored inventory and ensured that all food supplies and other restaurant essentials adequately stocked.