Vijoy Venu

Operations Manager

• Job Details:Restructured the driver onboarding workflow which streamlined the overall process bringing structure and visibility. Spearheaded IT enhancements to identify bottlenecks at each stage of onboarding and coordinating with cross-functional teams, achieving an improvement of 28% in onboarding lead time. Implemented cash advance process using MS applications which enhanced transparency and reduced process time by 90%. Hired top quality chauffeurs through strategic marketing and networking efforts. Cultivated a culture of excellence, increasing driver experience through targeted development and recognition programs. Created and delivered induction trainings for newly onboarded chauffeurs.

Fleet Development & Training Manager

• Job Details:Scaled the fleet size from 230 to 1200 delivery drivers. Hired and provided app trainings to delivery drivers. Monitored quality compliance of the fleet. Created SOPs for inventory management in the warehouse. Automated asset issuance & documentation process, reducing lead time by 33%. Led vehicle branding project increasing compliance to 94%. Lowered delivery box procurement cost by 30% and branding costs by 38% by negotiating with suppliers and doing market research.

Fleet Operations Manager

• Job Details:Scaled and managed the fleet size from 250 to 2400 drivers. Implemented SOPs and optimized workflows reducing lead time of driver on-boardings and query handling by 60%. Reporting manager for 2 fleet supervisors and 12 fleet coordinators. Spearheaded the designing of in-house fleet scheduling system weekly scheduling driver’s shifts & providing backup drivers for any absence.