
Victoria Said Khattaby
HR and Marketing Admin
Sheraton, Cairo, EgyptWork Experience
marketing executiveFull Time
Softex Software House
May 2012 - Jul 2014 -2 yrs, 2 months
Egypt , Cairo
- Job Details:• Job responsibilities include but not limited to: o Developing and Executing marketing strategies and campaigns o Monitoring and arranging the effective distribution of promotional & marketing materials o Monitoring and coordinating the production of promotional & marketing materials including leaflets, posters, flyers, newsletters, e-newsletters, etc. o Overseeing and implementing product distribution o Attending and organizing sales promotional events and exhibitions o Coordinating with and reporting to managers to carry out campaigns o Liaising and networking with a range of stakeholders, e.g. customers, media, colleagues, suppliers and partner organizations o Sourcing advertising opportunities and placing adverts in the press (local, regional, national and specialist publications) o Writing, Translating and proofreading copy o Liaising with designers and printers o Organizing photo shoots if and when needed o Maintaining and updating customer databases o Organizing and attending events such as conferences, seminars, receptions and exhibitions o Conducting market research such as customer questionnaires and focus groups o Evaluating marketing campaigns o Supporting other colleagues such as Designers o Supporting the development and maintenance of business image factors like company’s website. o Maintaining company’s website up to date with continuous contribution of marketing materials, such as promotions and offers, product updates, product positioning and launch e for organizing, coordinating and implementing all tasks campaigns, news and events, etc. o Managing E-Marketing activities including online presence, brand positioning and awareness through E-advertisements, social networks, etc. • Some successful projects I've worked on: o Creating and writing the content of some articles on the website in English and Arabic: http://www.softexsw.com/en/articles http://www.softexsw.com/ar/articles.php o Creating the script, the storyboard and the voiceover of the following videos: https://www.youtube.com/watch?v=EjQabYzVFMM&list=UU7gVDgy26FVabCMH9HpKepg https://www.youtube.com/watch?v=i4B9t4DuB-g&list=UU7gVDgy26FVabCMH9HpKepg https://www.youtube.com/watch?v=8TAPeAZpsgQ&list=UU7gVDgy26FVabCMH9HpKepg o Creating Tutorial Videos on the Company’s products: https://www.youtube.com/playlist?list=PLQQnQmmSSf3oOFHLbXk4F3s4eMQGsyzin https://www.youtube.com/playlist?list=PLQQnQmmSSf3oJJeYT_f6F9OH3_zQF_RkM o Managing Company’s Social Accounts: Facebook Page: https://www.facebook.com/Softexsw LinkedIn Page: http://www.linkedin.com/company/softex-software-house Twitter Account: https://twitter.com/softexsoftware YouTube Channel: https://www.youtube.com/user/SoftexTube
customer representativeFull Time
Vodafone egypt
Apr 2011 - Sep 2011 -5 months
Egypt , Cairo
- Job Details:o Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service. o Providing guidance in areas of professional matters as requested or needed o Applying FCR concept for all customers’ inquires. o Prioritizing and achieving multiple tasks, establishing and meeting deadlines. o Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers. o Adhere to Customer Operations Department policies and procedures. o Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. o Perform standardized activities and tasks efficiently and effectively. o Pro-actively reinforce Vodafone’s customer care proposition during all contacts. o Handle and retain all the customers’ complaints within the SLA. o Handle all USB and mobile internet basic trouble shooting related issues. o Supporting corporate queue by handling SME authorized and end-users inquires. o Supporting collection queue by handling collections inquires and bills explanation. o Explore the required negotiation skills for making payments' deals when needed. o Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. o Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware. o Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold
Education
Bachelor's Degree in faculty of Al-Alsun
Ain Shams University (ASU)Jan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
Yahia El-Rafei Language SchoolJan 2005
Languages
English
FluentArabic
Fluent
Training & Certifications
Translation Studies
American University in Cairo·2010