Veronia Emile GUIRGUIS

Executive ManagerFull Time

• Job Details:• Lead the CRM department consisting of 4 CRM seniors & specialists in addition to the Community Management team onsite. • Significantly improved the CRM department’s performance by implementing a web based CRM system. • Manage all client-facing functions of the business including finance, technical and operations. • Enhance the efficiency of the company’s service level by 80%. • Establish a call center team in coordination with the Facility Management team to handle the homeowners’ services request, complaints, suggestions… etc • Improved the clients’ feedback by 50%. • Create & implement the procedures & guidelines of the CRM department.

General ManagerFull Time

• Job Details:HomeWorks Management (HWM) is the facility management arm of Travco Properties, providing and managing all kinds of services and amenities within its real estate projects. • Manage the Facilities Management at all aspects: o The safety & security o The infrastructure maintenance o The cleaning & housekeeping o The clients services providing • Establish the compound’s rules & guidelines manual & developed a mobile App. to enhance the clients’ experience.

Executive Assistant to the CEOFull Time

• Job Details:Built up the company from scratch with the CEO and achieved the company’s sales target of 1.2 bn EGP on 2017. • Act as the primary point of contact to maintain effective communication between the CEO, internal departments and external parties. • Represent the company and the CEO in internal and external events. • Prioritize conflicting demands; handle matters proactively and follow through on selected projects or tasks to successful completion. • Coordinate and work with functional teams to prepare CEO for meetings, including preparing presentations, completing research and analysis, and developing talking points. • Respond to Board members queries in a timely and Professional manner, both orally and in writing. • Support the CEO in his projects, proposals, projects, etc. through research, consultation, creating presentations and team-management. • Participating in the decision making with the CEO.