verina Kamel

teacher assistant and social media managerFreelance / Project

• Job Details:In my role as an assistant, I was fully responsible for managing the social media accounts of the teacher, in addition to handling all aspects related to Microsoft Excel and Microsoft Word. I engaged effectively with students through phone calls, WhatsApp, and the main Facebook page. My responsibilities also included scheduling and posting all announcements for the teacher, as well as responding to inquiries via phone calls and messages. My tasks encompassed receiving handwritten exams and skillfully converting them into Microsoft Word documents. I was also accountable for recording attendance and absences, inputting them into an Excel sheet. Additionally, I created Excel sheets for daily, weekly, and monthly financial tracking, ensuring precise monitoring of all expenses, payments, and revenues

Customer Service RepresentativeFull Time

• Job Details:I undertook the responsibility of managing the social media pages for the center, which included all activities related to the pages, WhatsApp applications, and Telegram channels. I handled content creation, sending private messages regarding instructions or announcements that the center's management wanted to communicate to students and parents. In addition to my role as a receptionist, where I interacted with students and parents, addressed their complaints, and responded to any inquiries. I was also in charge of the call center service, informing students about any updates. My tenure lasted for 3 years, during which I gained valuable experience, reflecting dedication to effective communication and efficient management of the center's digital presence