V-

VENOM - فينوم

Customer Service Representative - Confirmation Agent

Cairo, Egypt

Work Experience

  • Customer Service Representative - Confirmation Agent

    Jumia Egypt

    Jul 2023 - Jul 2024 -1 yr

    Egypt

    • Job Details:Verified customer orders and assisted clients in completing purchases efficiently. Managed CRM systems including troubleshooting, maintenance, and updating customer records. Handled customer inquiries professionally while maintaining high service quality. Collaborated with team members to improve customer satisfaction and workflow efficiency.

    • Education

    • Bachelor's Degree in Business Information Systems

      Sadat Academy for Management Sciences (SAMS)

      Jan 2024   2 yr 9 Months

    Skills

    • Microsoft Office
    • Computer Skills
    • Problem Solving
    • Time Management
    • programming fundamentals
    • C++ basics
    • CRM Management
    • Communication skills
    • Teamwork

    Languages

    • Arabic

      Beginner

    • English

      Beginner
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