Vatche Bakkalian

Sales Team Leader

• Job Details:Direct, inspire, and hold the sales team accountable for achieving key performance indicators (KPIs) and enhancing client relationships. Regularly evaluate and provide feedback to the sales team on client interactions. Collaborate with HR to foster career growth and ensure the sales team is prepared for future roles. Train the sales team in leveraging CRM tools for sustained repeat business and adjust strategies based on analytical insights. Champion the sales team to reach budget targets. Initiate annual store strategies, updating them quarterly and aligning with the VP of Retail.

Watch Specialist

• Job Details:Conducting in-depth client consultations, authenticating rare pieces, and delivering exceptional service with employee development programs. Develop meaningful relationships with each client, achieve personal and boutique sales target, drive high-end sales and strategize for premium client interactions.

VIP Client In Charge & Advisor

• Job Details:Behave as an ambassador of the brand inside and outside the boutique. Provide a 'wow' treatment and the highest level of service and care to all customers before, during and after the sale. Master perfectly the sale ceremony and adapt according to the clients’ needs and motivations. Be at ease during negotiation and able to handle objections or complex/challenging client relations.