VARUN JATAV

Senior Executive

• Job Details:Handled international airline reservations and post-booking support using Sabre and Amadeus GDS platforms. Managed PNR creation, ticket reissuance, cancellations, and schedule changes efficiently to ensure customer satisfaction. Interacted with global customers through emails, chat messages, and calls, providing prompt and professional support. Assisted in resolving travel-related issues, including fare rules, refunds, and voluntary/involuntary changes. Maintained accuracy and compliance with airline policies while updating bookings and handling sensitive travel data. Coordinated with internal airline departments when required to escalate complex cases. Ensured timely documentation and logging of customer interactions for internal reporting. Maintained SLA targets for response time, resolution rate, and quality assurance. Worked in a high-pressure, fast-paced BPO environment with a focus on customer service and travel expertise.

Customer Executive

• Job Details:Managed end-to-end holiday bookings including flights, hotels, car rentals, and parking using Amadeus and multiple third-party travel portals. Handled outbound calls, chats, emails, and messages to provide support and information related to flight bookings and itinerary elements. Used Amadeus GDS to perform advanced operations like PNR creation, adding passengers/infants, fare quotations, refunds, and reissues. Efficiently managed both minor and major involuntary schedule changes initiated by airlines, ensuring timely rebooking or alternative arrangements for affected passengers. Provided personalized solutions for complex itineraries and proactively updated clients about any changes in their travel plans. Ensured all holiday components are correctly confirmed, documented, and delivered as per client requirements. Coordinated with internal teams and external vendors to resolve issues related to reservations, payments, or travel disruptions. Maintained high-quality service standards and ensured all client interactions are logged properly for auditing and compliance.