Varsha Kumar

Business Development Executive

• Job Details:Generated new leads through networking at industry conferences and events. Answered customers' questions regarding products, prices and availability. Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics. Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities. Streamlined communications internally and externally, improving overall workflow processes. Led efforts to convert 1-star reviews into 5-star ratings across platforms like Trustpilot, BBB, and Google. Prepared weekly team performance reports and managed escalated customer complaints.

Manager - Customer Escalations

• Job Details:Built lasting client relationships, resulting in repeat business and improved satisfaction. Customized client solutions, negotiated contracts, and drove profitable transactions.

Client Service Representative