Vandana Rabindranath

Credentialing Analyst

• Job Details:Manage end-to-end onboarding and credentialing for 50+ clients monthly, ensuring accuracy, regulatory compliance, and adherence to internal standards — reducing response time by 30%. Collaborate cross-functionally with compliance, legal, sales, and information security teams to streamline onboarding workflows, resulting in a 20% increase in successful client activations. Perform comprehensive due diligence on client information and documentation, identifying inconsistencies and mitigating risk, which improved escalation resolution efficiency by 66%. Maintain and update centralized documentation repositories to ensure audit readiness and real-time compliance with regulatory standards, including GDPR and ISO frameworks. Act as a primary liaison for internal and external stakeholders, managing onboarding-related queries and strengthening relationships through responsive and professional communication. Analyze operational data and credentialing trends to identify process bottlenecks, recommend improvements, and support continuous enhancement of client onboarding practices. Monitor and integrate regulatory and internal policy changes into onboarding processes, ensuring up-to-date compliance and mitigating potential KYC-related risks. Contribute to the development and rollout of automation tools to improve credentialing efficiency and operational productivity across the onboarding lifecycle.

Customer Sales Advisor

• Job Details:Delivered personalized service to 200+ clients daily, ensuring a high-quality customer experience through attentive needs analysis and tailored product recommendations — skills transferable to client onboarding and stakeholder engagement. Applied structured upselling and cross-selling techniques, contributing to a 25% increase in daily sales and supporting the achievement of strict performance and revenue targets. Consistently exceeded revenue targets of £1,100 by identifying customer preferences and applying a detail-oriented approach to product matching — mirroring the diligence required in KYC documentation reviews. Maintained up-to-date knowledge of complex product lines, demonstrating an ability to retain, apply, and communicate detailed information — key in navigating regulatory policies and KYC procedures. Supported stock management, ensuring accuracy in inventory — a skill aligned with document control and audit-readiness in onboarding and compliance functions. Resolved customer inquiries and complaints efficiently, demonstrating professionalism, risk awareness, and a client-focused mindset — comparable to managing onboarding escalations and sensitive client issues. Collaborated with team members to meet service KPIs and uphold brand standards, showing experience in a regulated, high-performance environment with clear process adherence.

Student Education Service Ambassador

• Job Details:Delivered onboarding support and academic guidance to over 1,000 students, ensuring accurate information delivery, efficient onboarding processes, and compliance with institutional policies — paralleling KYC onboarding accuracy and regulatory adherence. Developed and implemented a structured support framework that streamlined information access, reduced inquiry turnaround times, and improved the user experience — mirroring process enhancement in client onboarding. Provided tailored, policy-aligned advice on academic services, regulations, and digital platforms via one-on-one consultations, email correspondence, and group workshops — demonstrating regulatory interpretation and stakeholder communication. Collaborated cross-functionally with academic and administrative departments to identify service gaps, resolve escalations, and implement improvements — comparable to coordination between business, compliance, and operations in KYC roles. Analyzed student engagement data and feedback to inform operational improvements and enhance service delivery — similar to using KYC metrics and trends for risk identification and workflow optimization. Supported the planning and execution of onboarding events and engagement initiatives, fostering a well-governed, inclusive environment that promoted trust and compliance with institutional standards.