valine fakhry youssef

Customer service representative at Cib

Shubra, Cairo, Egypt

    Work Experience

    Customer service representativeFull Time

    Cib

    June 2016 - Present • 7 yrs, 10 months

    SALES REPRESENTATIVEFull Time

    Vodafone

    August 2015 - April 2016 • 8 months

    customer service Full Time

    QNB ALAHLI Life Insurance

    July 2014 - August 2014 • 1 month

    editor Internship

    elwatannews website

    June 2014 - November 2014 • 5 months

    Education

    • Bachelor's Degree in mass communication

      Ain Shams University (ASU)Jan 2012 to Jan 2016 · 4 Years

    • High School - Other

      al mannara high school Jan 2012

    Achievements

    *scored 7 Times in Top 10 performance last year 2018 . *Worked as delegate Supervisor for the Team. *Supports shift supervisor in managing shift and handling customers escalations. *Reviewing Team members requests and tasks.

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • French

      Beginner

    Training & Certifications

    • English conversation

      auc·2016

    • translator

      elwatan newspaper ·2014

    • General english

      auc·2014
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