Umer Bashir

IT Support Engineer

Riyadh, Saudi Arabia

China Communication Services Saudi Arabia

Jan 2024 - Jan 2025 -1 yr

Saudi Arabia

Job Details:Provided comprehensive helpdesk support for hardware, software, and network-related issues. Installed, configured, and maintained Windows operating systems (Windows 10/11). Managed Active Directory, including user account creation, password resets, group policies, and access permissions. Delivered remote support using remote desktop and support tools to resolve user issues efficiently. Installed, configured, and troubleshot printers, scanners, and peripheral devices. Performed hardware diagnostics, upgrades, replacements, and preventive maintenance. Installed and supported new software applications, updates, and patches. Provided network troubleshooting for LAN/WAN, IP configuration, DNS, and connectivity issues. Installed, monitored, and supported CCTV camera systems, including basic configuration and troubleshooting. Maintained and updated helpdesk tickets, IT documentation, and asset inventory. Ensured compliance with IT security policies and best practices. Coordinated with vendors and senior IT teams for escalated technical issues.

Qarshi Research International Pakistan

Jan 2023 - Jan 2024 -1 yr

Pakistan

Job Details:Delivered level 1 & level 2 helpdesk support for office users. Installed, configured, and maintained Windows OS, drivers, and system updates. Provided hardware and software support, including desktops, laptops, printers, and accessories. Installed and supported new software applications, antivirus, and MS Office. Troubleshot and resolved printer, scanning, and peripheral device issues. Assisted in Active Directory basic tasks, including user access and password management. Provided remote and on-site IT support to users. Supported network troubleshooting, including LAN connectivity, IP settings, and cabling. Assisted in installation and basic maintenance of CCTV camera systems. Maintained IT asset records, system documentation, and helpdesk logs. Supported new employee onboarding, including system setup and IT orientation. Ensured timely issue resolution while maintaining high user satisfaction.