US
Uday Singaram
IT Service Delivery and Vendor Manager at Omron B.V.
Work Experience
IT Service Delivery and Vendor Manager
Omron B.V.
Jan 2018 - Present -7 yrs, 4 months
- Job Details:Responsible for IT services in Omron Europe, contract and service management of key IT vendors, SLA and service tracking, assisting key projects, single point of contact for IT services.
Liberty Global BV
Nov 2012 - Dec 2018 -6 yrs, 1 month
- Job Details:Operational service management for mobile services, responsible for drafting and monitoring service levels with various vendors, corporate reporting of operational performance.
JP Morgan Chase
Sep 2009 - Aug 2011 -1 yr, 11 months
- Job Details:Implemented ITIL standards in service delivery, optimized projects for efficient control measures, created management reporting benchmarks.
HCL Technologies
Dec 2003 - Aug 2009 -5 yrs, 8 months
- Job Details:Coordinated end-to-end UAT testing of core banking applications, facilitated client communication, managed team and support model.
Education
Bachelor's Degree in International MBA
Nyenrode UniversityJan 2011 - Jan 2012 - 1 Year
Bachelor's Degree in Computer Science
Pondicherry Engineering CollegeJan 1993 - Jan 1997 - 4 yr
Skills
- IT Service Management
- Vendor Management
- Project Management
- Performance Analytics
- Service level Agreements (SLA)
- ITIL Standards
- CMMI Processes
- CLOUD IMPLEMENTATION
- operational support
- Leadership
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Languages
English
FluentDutch
Beginner