TS

tyeep safe

Customer Support Representative

Dubai, United Arab Emirates

Work Experience

  • Customer Support Representative

    Royal Care International Hospital

    Dec 2022 - Feb 2024 -1 yr, 2 months

    Sudan

    • Job Details:Answer inquiries about hospital services, medical specialties, and visiting hours. Assist with scheduling appointments, tests, and procedures. Follow up on patient complaints to ensure resolution and satisfaction. Act as a liaison between patients and medical staff, ensuring clear communication.
  • Call Centre Representative

    Faisal Islamic Bank

    Sep 2021 - Oct 2022 -1 yr, 1 month

    Sudan

    • Job Details:Handle customer inquiries related to bank accounts, transactions, loans, credit cards, and other services. Provide detailed information about banking products such as savings accounts, fixed deposits, loans, and investment options. Offer support for mobile banking, ATM usage, and other banking channels. Assist customers with account access, password resets, and online banking support.
  • Call Centre Agent

    Interface Company

    Mar 2019 - Jul 2021 -2 yrs, 4 months

    Sudan

    • Job Details:Handle inbound and outbound calls professionally and efficiently. Resolve customer complaints or concerns by identifying solutions and escalating issues when necessary. Maintain a positive and empathetic attitude while addressing customer needs. Meet or exceed key performance metrics such as response time, call resolution rate, and customer satisfaction scores.
  • Education

    • Bachelor's Degree in Electrical Engineering

      Misr University for Science and Technology (MUST)

      Jan 2018 - Jan 2023 - 5 yr

    • Bachelor's Degree in ICDL

      Misr University for Science and Technology (MUST)

      Jan 2022 - Jan 2022 - 0 Month

    • Bachelor's Degree in IELTS

      British Council Sudan

      Jan 2022 - Jan 2022 - 0 Month

    Skills

    • Customer Service
    • Conflict Resolution
    • Sales
    • Communication
    • Creativity
    • Problem Solving
    • language proficiency
    • Customer Database
    • Digital literacy
    • Active listening
    View More

    Languages

    • English

      Beginner
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