TS
tyeep safe
Customer Support Representative
Dubai, United Arab EmiratesWork Experience
Customer Support Representative
Royal Care International Hospital
Dec 2022 - Feb 2024 -1 yr, 2 months
Sudan
- Job Details:Answer inquiries about hospital services, medical specialties, and visiting hours. Assist with scheduling appointments, tests, and procedures. Follow up on patient complaints to ensure resolution and satisfaction. Act as a liaison between patients and medical staff, ensuring clear communication.
Faisal Islamic Bank
Sep 2021 - Oct 2022 -1 yr, 1 month
Sudan
- Job Details:Handle customer inquiries related to bank accounts, transactions, loans, credit cards, and other services. Provide detailed information about banking products such as savings accounts, fixed deposits, loans, and investment options. Offer support for mobile banking, ATM usage, and other banking channels. Assist customers with account access, password resets, and online banking support.
Interface Company
Mar 2019 - Jul 2021 -2 yrs, 4 months
Sudan
- Job Details:Handle inbound and outbound calls professionally and efficiently. Resolve customer complaints or concerns by identifying solutions and escalating issues when necessary. Maintain a positive and empathetic attitude while addressing customer needs. Meet or exceed key performance metrics such as response time, call resolution rate, and customer satisfaction scores.
Education
Bachelor's Degree in Electrical Engineering
Misr University for Science and Technology (MUST)Jan 2018 - Jan 2023 - 5 yr
Bachelor's Degree in ICDL
Misr University for Science and Technology (MUST)Jan 2022 - Jan 2022 - 0 Month
Bachelor's Degree in IELTS
British Council SudanJan 2022 - Jan 2022 - 0 Month
Skills
- Customer Service
- Conflict Resolution
- Sales
- Communication
- Creativity
- Problem Solving
- language proficiency
- Customer Database
- Digital literacy
- Active listening
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Languages
English
Beginner