Tuqa Diaa Muhammad
Social Media Specialist at Kawkab
Nozha, Cairo, EgyptWork Experience
Sr. Contact Centre ( Aftersales )Full Time
- Job Details:-Educated customers on product and service details and information. -Coaching team members on a daily and weekly. -Assist in resolving customers inquires/complaints . -Maintains and improves quality results by adhering to standards and guidelines. - Prepare and submits internal reports.
Stock ControllerFull Time
Marketchino gift shop
Jun 2020 - Sep 2020 -3 months
- Job Details:•Coordinate between online sales and branches •Distribution new products to branches •Enter shipping and inventory data in the computer system. •Make note of damaged inventory •Prevent overstocking and ordering
E- Commerce operation specialist & Customer ServiceFull Time
Abc egypt for commercial supplies
Jun 2017 - Jun 2020 -3 yrs
Egypt , Cairo
- Job Details:•Wrote social media content to increase engagement with customers •Replying to comments, messages and mentions on the different social media platforms •Educated customers on promotions to enhance sales •Administered marketing calendar and posted new content to coincide with new product and service releases •Website Administrator •Online marketplace management and development ( Souq.com - Jumia - Noon .. ) •Search to find new customers and increase sales •Direct sales with customers in showroom
Education
Bachelor's Degree in Law
Ain Shams University (ASU)Jan 2017
Skills
- Answering Phones
- Content Marketing
- Multitasking
- Digital Marketing
- Administration
- Time Management
- Call Center
- Customer Care
- Salesforce CRM
- Sales
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Languages
Arabic
FluentEnglish
Advanced